Denise Alston

*** ****** **** *****, **********, NC 27545

Residence Phone: 919-***-**** - Cellular Phone: 919-***-****

f8gv7o@r.postjobfree.com

_____________________________________________________________________________

Objective

Seasoned human resources professional with a proven ability to implement strategic human resources initiatives. Hands on experience in human resources operations in both non-union and union environments.

Education

M.A. Counseling B.A. Social Science

North Carolina Central University North Carolina Central University

Summary

_________________________________________________________________________

A results oriented professional with diverse experience in all aspects of human resources including recruitment, employee relations, performance management, employee motivation programs, safety & health, compensation and benefits, training and development, communications and community relations, EEO/AAP, dispute resolution, legal compliance, FMLA, OSHA, HIPPA, COBRA, Worker’s Compensation, ESC issues, workplace initiatives, change management, salary administration, retention programs, teambuilding, career development programs, HR audits, newsletter writing, exit interview processes, orientation, visa programs, etc. Demonstrated success as a strategic business partner and an intuitive high energy team leader.

Demonstrated ability to work effectively with all levels of employees. Proven ability to diffuse highly charged situations. Multi-industry experience in manufacturing, pharmaceuticals, telecommunications, hospitality and healthcare industries as well as multi-locations experience.

Professional Experience

Pharmaceutical/CRO Experience (6 years)

Manufacturing/Warehousing Experience (11 years)

Healthcare Experience (6 years)

Hospital Experience – (4 years) -Rex/Duke – college and graduate school

Hospitality- (2 years)

___________________________________________________________

AvanteGroup

Wilson, North Carolina

Regional Human Resources Director 2010 – Present

Regional long term health and Assisted Living company with facilities in Florida, North Carolina and Virginia. Responsible for managing human resources for facilities in North Carolina and Virginia (11 facilities – 9 nursing homes, 2 assisted living facilities). Responsible for human resources and department administration, union contract negotiations, employee relations, salary and hourly wage administration, benefits administration, performance management, employee relations, policy guidelines/interpretation, training and support, management and employee coaching and counsel, performance management, salary, Safety programs, Workers Compensation, legal compliance, facility audits, etc.

Redesigned recruitment process utilizing Lean Six Sigma to facilitate change to recruiting process.

Established compliance with company’s Equal Employment Opportunity and Affirmative Action Program.

Represented the company in EEOC arbitrations and represented Company in DOL audits

Negotiated bargaining agreements and helped interpret labor contracts. Facilitated change in organization to help transition all levels.

Reestablish employee recognition programs in all facilities and created enhancements to the “Employee of the of the Month” program which added to the prestige of being selected.

Created and implemented Management Succession Planning and Development Plan for region.

Developed Teambuilding and Training modules for the region.

Managed grievance process.

Developed recruiting initiatives for the Northern Region

Kindred Healthcare

Raleigh, North Carolina

District Director Human Resources 2007 - 2010

National Healthcare company which operates approximately 265 nursing centers, over 80 hospitals, KPS Pharmacy Services and Peoplefirst Rehabilitation which is a contract rehabilitation services business.

Responsible for managing the human resources needs of 12 nursing home facilities throughout eastern and Western North Carolina comprising 1,600 employees. Managed human resources services, policies, and programs. Responsibilities included recruiting and staffing, organizational and space planning, performance management and improvement systems, organizational development; employment and compliance to regulatory laws, employee orientation, development, training, policy development and implementation, documentation, employee relations, district wide committee establishment; compensation and benefits administration, employee safety, welfare and wellness programs, charitable giving programs and employee services and counseling, etc.

* Successfully represented the company in third party arbitrations * Reduced use of Temporary Labor to 0%

* Developed and implemented Mentoring Program *Developed Management Training Programs for Dist.

* Reduced district turnover from an average of 65% to less than 5%

*Successfully recruited International Nurses to fill hard to fill nursing slots. Provided cultural training and ESL

Courses

*Designed Community Relations and College Recruiting Program for the District

* Reduced Worker’s Compensation Claims by 50% * Reduced overtime by $282,000

* Responsible for responding to all hotline calls within the district. Experienced 98% success rate not requiring corporate intervention or outside arbitration.

* Established and facilitated retention and employee committees throughout the district.

Helping Hands of America

Raleigh, North Carolina

Human Resources Director/Recruiting 2006 - 2007

Home Health Care organization specializing in providing affordable non-medical in home care.

Responsibilities consisted of starting up a human resources function (from nothing) and exercising discretion in the oversight of the function and a single contributor. Recruited employees, assisted in the daily operation of the organization of the organization which included administration of office processes and procedures, policy administration, compensation and rewards programs, orientation, benefits administration, assessment programs, employee recognition programs, unemployed processing, EEO/AAP, governmental compliance, assessments, disciplinary program, formulation of handbook and compensation program, performance appraisal program, workers compensation program, sales and marketing for the company, etc.

Pepsi Bottling Ventures

Garner, North Carolina

Regional Human Resources Manager 2005 -2006

Major bottling (manufacturing) warehouse and distribution company specializing in the soft drink and beverage industry.

Responsible for managing human resources for the eastern division consisting of seven locations and over 650 employees. Responsible for managing employee relations, compensation, worker’s compensation, legal compliance, orientation, recruitment, LOA programs, unemployment claims, policy development and implementation, performance management, and implementing strategic initiatives.

Established retention process that educed turnover by 50% and created a cost effective

Sourcing process.

Successfully avoided a union organizing campaign at the facility.

Denise Alston, DBA

Knightdale, North Carolina

Human Resources Consulting 1999 - 2005

Provided Human Resources services in the areas of strategic recruiting and recruiting initiatives, diversity, organizational design, compensation, benefits, salary administration, employee relations, performance management, community relations, retention, teambuilding, change management, and generalist responsibilities to client companies on a temporary basis.

Client List

Legal Aid of North Carolina- Raleigh, NC – Local /County Legal Organization

Bolton Corporation - Raleigh, NC – Service Organization

Washington Demilitarization Company - Pine Bluff, AK – Government Contractor

GlaxoSmithKline - RTP, NC – Pharmaceuticals (HR Consultant 2years)

Price Waterhouse Coopers - Cary, NC – Human Resources & Benefits outsourcing

Wal -Mart, Cary, NC - Retail

Hon Company, Louisburg, NC - Manufacturing

Other Employers

Siemens Power Transmission & Distribution – Manufacturing (HR Manager)

Clintrials Research – Clinical Research Organization (HR Manager)

Hardee’s Food Systems – Fo0d Service (HR Manager)

Skills

_____________________________________________________________________________________

Excellent communication and presentation skills, organized. Proficient in Microsoft Word, Internet Explorer, and Powerpoint. Experience with HRIS tools including Peoplesoft, IRIS, ADP, Taleo, Quickbooks. Certified DDI Instructor and Targeted Selection Trainer.

Memberships

_____________________________________________________________________________________

SHRM * DDI Certified Leadership Trainer

Raleigh Wake Human Resources Association * ECPI Business Advisory Board

Job Corps Industry Council * Six Sigma Green Belt * Pursuing SPHR in 2013

References furnished upon Request

Denise Alston

103 Valley Park Drive, Knightdale, NC 27545

Residence Phone: 919-***-**** - Cellular Phone: 919-***-****

f8gv7o@r.postjobfree.com

_____________________________________________________________________________

Objective

Seasoned human resources professional with a proven ability to implement strategic human resources initiatives. Hands on experience in human resources operations in both non-union and union environments.

Education

M.A. Counseling B.A. Social Science

North Carolina Central University North Carolina Central University

Summary

_________________________________________________________________________

A results oriented professional with diverse experience in all aspects of human resources including recruitment, employee relations, performance management, employee motivation programs, safety & health, compensation and benefits, training and development, communications and community relations, EEO/AAP, dispute resolution, legal compliance, FMLA, OSHA, HIPPA, COBRA, Worker’s Compensation, ESC issues, workplace initiatives, change management, salary administration, retention programs, teambuilding, career development programs, HR audits, newsletter writing, exit interview processes, orientation, visa programs, etc. Demonstrated success as a strategic business partner and an intuitive high energy team leader.

Demonstrated ability to work effectively with all levels of employees. Proven ability to diffuse highly charged situations. Multi-industry experience in manufacturing, pharmaceuticals, telecommunications, hospitality and healthcare industries as well as multi-locations experience.

Professional Experience

Pharmaceutical/CRO Experience (6 years)

Manufacturing/Warehousing Experience (11 years)

Healthcare Experience (6 years)

Hospital Experience – (4 years) -Rex/Duke – college and graduate school

Hospitality- (2 years)

___________________________________________________________

AvanteGroup

Wilson, North Carolina

Regional Human Resources Director 2010 – Present

Regional long term health and Assisted Living company with facilities in Florida, North Carolina and Virginia. Responsible for managing human resources for facilities in North Carolina and Virginia (11 facilities – 9 nursing homes, 2 assisted living facilities). Responsible for human resources and department administration, union contract negotiations, employee relations, salary and hourly wage administration, benefits administration, performance management, employee relations, policy guidelines/interpretation, training and support, management and employee coaching and counsel, performance management, salary, Safety programs, Workers Compensation, legal compliance, facility audits, etc.

Redesigned recruitment process utilizing Lean Six Sigma to facilitate change to recruiting process.

Established compliance with company’s Equal Employment Opportunity and Affirmative Action Program.

Represented the company in EEOC arbitrations and represented Company in DOL audits

Negotiated bargaining agreements and helped interpret labor contracts. Facilitated change in organization to help transition all levels.

Reestablish employee recognition programs in all facilities and created enhancements to the “Employee of the of the Month” program which added to the prestige of being selected.

Created and implemented Management Succession Planning and Development Plan for region.

Developed Teambuilding and Training modules for the region.

Managed grievance process.

Developed recruiting initiatives for the Northern Region

Kindred Healthcare

Raleigh, North Carolina

District Director Human Resources 2007 - 2010

National Healthcare company which operates approximately 265 nursing centers, over 80 hospitals, KPS Pharmacy Services and Peoplefirst Rehabilitation which is a contract rehabilitation services business.

Responsible for managing the human resources needs of 12 nursing home facilities throughout eastern and Western North Carolina comprising 1,600 employees. Managed human resources services, policies, and programs. Responsibilities included recruiting and staffing, organizational and space planning, performance management and improvement systems, organizational development; employment and compliance to regulatory laws, employee orientation, development, training, policy development and implementation, documentation, employee relations, district wide committee establishment; compensation and benefits administration, employee safety, welfare and wellness programs, charitable giving programs and employee services and counseling, etc.

* Successfully represented the company in third party arbitrations * Reduced use of Temporary Labor to 0%

* Developed and implemented Mentoring Program *Developed Management Training Programs for Dist.

* Reduced district turnover from an average of 65% to less than 5%

*Successfully recruited International Nurses to fill hard to fill nursing slots. Provided cultural training and ESL

Courses

*Designed Community Relations and College Recruiting Program for the District

* Reduced Worker’s Compensation Claims by 50% * Reduced overtime by $282,000

* Responsible for responding to all hotline calls within the district. Experienced 98% success rate not requiring corporate intervention or outside arbitration.

* Established and facilitated retention and employee committees throughout the district.

Helping Hands of America

Raleigh, North Carolina

Human Resources Director/Recruiting 2006 - 2007

Home Health Care organization specializing in providing affordable non-medical in home care.

Responsibilities consisted of starting up a human resources function (from nothing) and exercising discretion in the oversight of the function and a single contributor. Recruited employees, assisted in the daily operation of the organization of the organization which included administration of office processes and procedures, policy administration, compensation and rewards programs, orientation, benefits administration, assessment programs, employee recognition programs, unemployed processing, EEO/AAP, governmental compliance, assessments, disciplinary program, formulation of handbook and compensation program, performance appraisal program, workers compensation program, sales and marketing for the company, etc.

Pepsi Bottling Ventures

Garner, North Carolina

Regional Human Resources Manager 2005 -2006

Major bottling (manufacturing) warehouse and distribution company specializing in the soft drink and beverage industry.

Responsible for managing human resources for the eastern division consisting of seven locations and over 650 employees. Responsible for managing employee relations, compensation, worker’s compensation, legal compliance, orientation, recruitment, LOA programs, unemployment claims, policy development and implementation, performance management, and implementing strategic initiatives.

Established retention process that educed turnover by 50% and created a cost effective

Sourcing process.

Successfully avoided a union organizing campaign at the facility.

Denise Alston, DBA

Knightdale, North Carolina

Human Resources Consulting 1999 - 2005

Provided Human Resources services in the areas of strategic recruiting and recruiting initiatives, diversity, organizational design, compensation, benefits, salary administration, employee relations, performance management, community relations, retention, teambuilding, change management, and generalist responsibilities to client companies on a temporary basis.

Client List

Legal Aid of North Carolina- Raleigh, NC – Local /County Legal Organization

Bolton Corporation - Raleigh, NC – Service Organization

Washington Demilitarization Company - Pine Bluff, AK – Government Contractor

GlaxoSmithKline - RTP, NC – Pharmaceuticals (HR Consultant 2years)

Price Waterhouse Coopers - Cary, NC – Human Resources & Benefits outsourcing

Wal -Mart, Cary, NC - Retail

Hon Company, Louisburg, NC - Manufacturing

Other Employers

Siemens Power Transmission & Distribution – Manufacturing (HR Manager)

Clintrials Research – Clinical Research Organization (HR Manager)

Hardee’s Food Systems – Fo0d Service (HR Manager)

Skills

_____________________________________________________________________________________

Excellent communication and presentation skills, organized. Proficient in Microsoft Word, Internet Explorer, and Powerpoint. Experience with HRIS tools including Peoplesoft, IRIS, ADP, Taleo, Quickbooks. Certified DDI Instructor and Targeted Selection Trainer.

Memberships

_____________________________________________________________________________________

SHRM * DDI Certified Leadership Trainer

Raleigh Wake Human Resources Association * ECPI Business Advisory Board

Job Corps Industry Council * Six Sigma Green Belt * Pursuing SPHR in 2013

References furnished upon Request

Contact this candidate