Customer Service Representative

Kristy Marie Lawson

*** *. ******* **. ***

Montgomery, AL, 36117

251-***-****(Cell)

***********@*****.***

Education

Auburn of Montgomery

Montgomery, Al

M.S., Public Administration; Non-profit & Healthcare

May 2013

Alabama State University

Montgomery, Al

B.S., Criminal Justice

May 8, 2010

Lillie B. Williamson High School

Mobile, AL

Diploma

May 19, 2005

Professional Experience

Asset Protection Associate – Wal-Mart, Montgomery, Al

Inputting data dealing with shrinkage.

Inputting cases of apprehensions using the APIS system.

Making apprehensions.

Performing audits.

Maintaining store safety.

Making and maintaining documents for internal thefts.

Video Surveillance.

10/2010- 03/2012

Internship –Alabama State Campus Police Department, Montgomery, Al

Learned the protocol for police policy and laws on campus and in the Montgomery jurisdiction.

Worked with Local Law Enforcement on reporting crime and statistics.

Learned to be detailed in details and communication dealing with crimes.

8/2009-5/2010

Senior Office Assistant – Alabama State University Dept. of Communication, Montgomery, Al

Communication and Organizing of the office.

General office duties including answering phone, filing, and faxing.

Generated spreadsheets to track data pertaining to office forms.

8/2006-5/2010

Customer Service Representative – Title Max, Mobile, Al

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

5/2007-8/2007

Computer Skills

APIS System • Microsoft Word • Microsoft Excel • Microsoft Outlook (etc.)

Contact this candidate