Customer Service Medical Assistant

Shalitha Scott

**** ********** **** *** ****

Arlington, TX 76006

Home: 817-***-****

**********@*****.***

O B J E C T I V E

I am interested in employment with a progressive organization that will provide a stable employment background, a commitment to quality and excellence, and advancement opportunities.

Experience

Health Management Service (Temp)

Aug 2011-Present

Obtain online eligibility, benefits for pre-cert/authorizations, provide insurance information to patients and data entry.

Hilton Garden Inn

January 2011-July 2011

Front Desk Night Audit

Maintain an inventory of vacancies, reservations and room assignments, register arriving guest and assign rooms, enter account information such as record sheets, guest accounts, receipts and vouchers using computerized system.

N.E.W. Directv

March 2008-October 2010

Technical Customer Service Rep

Providing technical support to DirecTV customers in a call center. Answering customer questions and troubleshooting problems with their products and arrange service or replacements as needed.

Carenow Urgent Care Center

June 2006- Oct 2008

Patient Representative Duncanville, TX

Handle medical front desk in computerized and manual scheduling, billing, and health/insurance records supervision, including main carriers and Medicaids

Greeting patients as they enter the building and providing excellent customer service.

Assisting patients with their check-in and check-out.

Answering the phones and distributing the calls appropriately. Balancing the cash drawer.

Education

High Tech Institute, February 2003, Medical Assistant Irving, TX –

Skills/Special Training include: Knowledge of handling general administrative and clerical tasks Skilled in computer applications like MS Word, PowerPoint, Spreadsheet and the Internet, Excellent monitoring, organizational and supervisory skills,Skilled in handling multiple tasks and work under pressure

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