Customer Service Representative

KAREN HANNAH

**** ******** ****

Addison, TX ****4

214-***-****

*************@*****.***

MANAGEMENT & ORGANIZATIONAL DEVELOPMENT CAREER SUMMARY

Ethics Accountability Strategic Planning

Managing Conflict Career Development Team Building

Presentation Skills Influencing Leadership Skills

EDUCATION

Northwest Community College

Senatobia, MS

Major: Business

PROFESSIONAL EXPERIENCE

Department of Veterans Affairs North Central 10/2008 – 08/2011

Middleton, WI

CPAC – Teller/Cashier

• Responsible for posting checks to correct bill numbers (All payment must be posted within 24 hours.)

• Reconcile payments, follow-up on individual patient accounts and deposits on a daily basis

• Compute financial fees, interest, and service charges

• Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items

• Resolve problems or discrepancies concerning customers’ accounts

• Perform clerical tasks such as typing, filing, and microfilm photography

• Order a supply of cash to meet daily needs

• Sort and file deposit slips and checks

• Identify transaction mistakes when debits and credits do not balance

Sitel Wireless 10/2007 – 10/2008

Madison, WI

Customer Service Representative

• Responsible for handling on average 65 to 75 calls per day

• Handling customer plan changes, concerns or complaints regarding their accounts

• Troubleshooting service and equipment concerns, researching and resolving billing inquiries

• Maintains financial accounts by processing customer adjustments

Wisconsin Department of Revenue 12/2005 – 10/2007

Madison, WI

Data Entry Clerk

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format

• Tests customer and account system changes and upgrades by inputting new data; reviewing output

• Maintain customer confidence and protects operations by keeping information confidential

• Maintain operations by following policies and procedures; reporting needed changes

• Contributes to team effort by accomplishing related results as needed

Internal Revenue Service 03/2000 – 10/2005

Memphis, TN

Remittance Perfection Tech/Teller

• Enter tax return information into computers for processing

• Collect taxes from individuals or businesses according to prescribed laws and regulations

• Contact taxpayers b y mail or telephone to address discrepancies and to request supporting documentation

• Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment

• Answer questions from taxpayers and assist them in completing tax forms

• Maintain records for each case, including contacts, telephone numbers, and actions taken

SKILLS

Microsoft Word Excel Power Point

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