Customer Service Project Manager

David A. Luzader

**** ****** *** **********, ** *5230

513-***-**** *********@*****.***

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Objective:

To obtain a position where I can maximize my multilayer of management skills, quality assurance, project management, training experience, customer service, and a successful track record in the Financial Services Industry.

Summary of Qualifications:

Results-oriented, hands-on professional manager, with a successful record of accomplishments in the banking, investments, restaurant, and customer service industries, with focus on providing the recipient with the highest quality service.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, Supervisory skills include hiring, termination, scheduling, training, payroll, and other administrative tasks. Able to make fast decisions, even under pressure. Thorough knowledge of current regulatory environment, and a clear vision to accomplish the company goals. Computer and Internet literate.

Education and Licenses

BA- Xavier University

AB- Cincinnati State Culinary Program

FINRA Series 24, 7, 63, 65 licenses

Professional Accomplishments:

• Manager of Advisor Services, Mail, Imaging, Cashiering, Entitlements, and Commissions teams for independent Broker Dealer. As manager, I motivate associates to perform above departmental and personal goals, provide performance reviews and production reporting.

• As Firm Principal I review and approve client material based on regulatory and company guidelines. I Partner with Compliance, IT, and HR to provide systems access for employees, troubleshoot licensing issues, and maintain several employee databases.

• As Financial Advisor, I marketed financial services with major wire house companies. Products included financial and estate planning, securities, term life insurance, mortgages, and annuities. Responsible for all contacts, leads, and development of my business. Primarily marketed company retirement planning to business owners. $3.5 million in sales first year.

• As Investment Representative with Fidelity Investments I generated revenue opportunities by uncovering customer needs through inbound and outbound phone sales contact. Averaged 2 million month in sales. Sales team was in the top 10 of all teams in the country for the entire time I was a member, and #1 for first quarter 2001. Responsible for handling Fidelity IRA Rollover Express calls. 10-15 Rollovers a day.

• As Project Manager I was responsible for the successful completion of a project to automate representative licensing payment submissions; a cashiering workflow process improvement project; cashiering quality assurance process; the updating of operations desk procedures; and I designed a new associate training program.

• I led my department in the participation of the following projects: The successful move of Capital Analysts corporate headquarters from Philadelphia to Cincinnati. Operations workflow re-design; two different clearing firm conversions: from Fiserv to National Financial Services (NFS), and from NFS to Pershing; new client on-boarding procedures; Annual budgeting, FINRA and SEC regulatory Audits, among others

• Computer Skills include – Word, Excel, Powerpoint, Outlook, CRM databases (LaserApp, Redtail), COLD database, Pershing NetX360, BondCentral, NFS Streetscape, FBSI & CACTUS, Bloomberg terminal, Remote Check Deposit systems w\ RemitPro, Fifth Third, Wells Fargo, Docfinity imaging and workflow system.

• Chef of Cincinnati area restaurants over 10 year period. Responsible for all menu planning, purchasing, labor and food cost control & sanitation. Oversaw all daily kitchen activities, preparation and production. Managed staffs up to 20.

Work History:

Capital Analysts Incorporated- Cincinnati, OH 2007-Present

Fifth Third Securities- Cincinnati, OH 2002-2007

Fidelity Investments- Cincinnati, OH 2001-2002

Morgan Stanley Dean Witter- Cincinnati, OH 1999-2001

Primerica Financial Services- Cincinnati, OH 1998-1999

Petersen’s Restaurant- Cincinnati, OH 1994-1999

Hilton/Terrace Garden Hotel- Cincinnati, OH 1989-1994

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