FELICIA TYLER

**** *. ******* ***

Chicago, IL. *0617

312-***-****

f7gve9@r.postjobfree.com

OBJECTIVE

To obtain a technology-related position that will utilize my existing operations and application administration skills.

TECHNICAL SKILLS

Hardware Vax4000+, SUN Microsystems, MicroVAX Platform, DEC

Software DCL, SQL TOAD (Quest), Discover Reports, Salesforce,

Remedy

Operating Systems DOS, WIN NT, TMAP and Vaxtmos (proprietary systems), VMS, Oracle 11i, VERITAS, (Sun Solaris environment), Netbackup, Gentran, UNIX (Shell Script)

Database Oracle 10g

Applications e-Business suite, ERP, CRM

MS Office Word, Excel, Access, PowerPoint, MS Project, Outlook

Printers Xerox4850, LP27, Canon ImageRunner85, Tally T6215

Programming Languages COBOL, Pascal, FORTRAN, Basic

WORK

C.H. Robinson (Chicago, IL)

Part-Time Dispatcher

04/11 to Present

05/07 to 10/08

• Receive incoming calls from drivers and coordinated shipment information that was assigned to them; this entailed pickup and delivery information, loading time and locations, directions to the warehouses, and freight information

• Worked as a liaison between in-house sales representatives, customers, warehouses, and carriers

Apple One Employment Services (Chicago, IL)

Technical Support/Help Desk

McGraw – Hill Companies (Burr Ridge, IL)

1/12 to 2/12 (Temp Contract Assignment)

• Received incoming calls from end-user’s (instructors, students, salesreps) with registration concerns of the on-line learning center

• Assist the end-user with various products,

• Verified users credentials, ISBN #’s, purchase codes or created a contact

• Ensured the user’s correct system requirements (such as internet browser and plug-in’s)

• Resolved end user ticket requests utilizing Sales force application within the 2day turn around Service Level Agreement (SLA)

Recycled Paper Greeting, Inc. (Chicago, IL)

Oracle Applications System Administrator/Computer Operator

08/99 to 07/10

• Monitor mission critical, high-availability supply chain/order management production environment, ensuring consistent up time for the warehouse using monitoring tools such as concurrent jobs, work flows, ETL tools, SQL queries, and FTP transfers

• Executed daily, weekly, monthly, and exceptional ad-hoc production run books, achieving 100% completion of reports

• Provided system administration using SOX compliance procedures to perform user access setup, grant responsibilities, and system security

• Resolved end user ticket requests using an Altiris Help Desk System within the four-hour Service Level Agreement (SLA)

• Produced and executed Release Management run books using best-in-class project management methodologies, consistently accomplishing seamless execution within the planned outage downtime

• Generated reports for clients via Speed Scan archives, DOL, EDI transmission and Gentran servers

• Executed daily operation procedures for hot backups and restores of VMS/Oracle environments, Ghost workstations images and added users in the NT environment

• Printed reports utilizing a Canon printer on a FORMS server environment

• Utilized prudent vendor relationship management to control print supply and specialty paper inventory of production printer costs and inventory associated with various print beds (Xerox, Canon, Talley, and desktop)

TicketMaster, Inc. (Chicago, IL)

Computer Operator

08/1996 to 08/1999

• Monitored and ensured Max-On-Line performance (call center/multi-user/real-time environment) of the systems database, authorization, and disaster recovery systems

• Oversaw daily operations for the Midwest Region

• Tested procedures for new software

• Troubleshoot the systems space/hardware and other peripherals

• Able to recover from a system failure

• Logged errors and found solutions

• Performed backups of four MicroVAX system consoles and granted new users access

• Generated/ran reports and provided end user support to satellite cities

The Signature Group (Chicago, IL)

Computer Operator I

11/1994 to 08/1996

• Completed critical daily processing

• Ran and distributed production reports

• Performed maintenance of the system to achieve 99.9% online time for a call center environment

• Troubleshoot systems/applications/hardware and served as a liaison between the system and telecommunication departments

• Performed data entry which consisted of creating and inserting production tables, inventory management, PC reports, and running nightly backups

EDUCATION

New Horizon Computer Learning Center, Chicago, IL 4/11 – Current

Program focus: SQL Query Writing, Database Server 2008, ITIL, PMP

Grambling State University, Grambling, La December 1993

BS Computer Information Systems

Aquarius Institute, Chicago, IL April-May 2002

A+ Hardware Course

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