Customer Service Sales
Resume:
Amela Odobasic
Grand Rapids, MI 49548
***************@*****.***
Objective
A position with growth potential where my discipline, positive attitude, professionalism,
Untiring efforts and interest can be utilized.
Summary of Qualifications
• Willing to assume responsibility, is self motivated, and posses a high degree of professional integrity.
• Well rounded, flexible team player, and has the ability to learn quickly.
• Skilled in applying a logical, common sense approach to seeking practical solutions.
• Well organized, inquisitive problem solver who enjoys challenges.
• Communicate effectively when dealing with people of diverse interest and levels of authority.
Experience
Porter Hills Retirement-2011-2012
Grand Rapids, MI
Wait Staff
• Taking orders and serving the customers with their respective dishes.
• Greet the customers when they are being seated
• Removing the empty plates and the silverware, once the customers are done with the food.
• Maintain a good image and dressing well so that it reflects well on to the restaurant.
• Assist in setting up and taking down tables and chairs; place clean utensils and napkins on tables.
• Assist in setting up for banquets or special functions.
• Perform related work as required.
Interpreter Network-2010-2011
Grand Rapids, MI
Bosnian Interpreter
• Convert spoken statements from one language to another.
• Interpreting involves listening to, understanding and memorizing content, then reproducing statements, questions and speeches in different language.
• Conferences and formal meetings; less formal meetings, exhibitions and product launches; court proceedings, solicitor interviews, arbitration hearing and tribunals; medical appointments, social services appointments and community events; by telephone when the interpreter is not in the same room as the speakers.
Meijer-2008-2009
Grandville, MI.
Cashier – Customer Service
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Communicate customer requests to management.
• Enter all media from register into the tally program.
• Maintain orderly appearance of register area and supplies stocked.
• Any other tasks as assigned from time to time by any manager.
Sears-2006-2008
Grandville, MI
Customer Service – Retail
• Assigned to a register at the beginning of my shift and given a drawer containing a “bank” of money.
• Count my bank to ensure that it contains the correct amount of money and adequate supplies of change.
• Either manually enter into cash register the price of each item or use a scanner to transmit a code number to a computer.
• Count the drawer’s contents and compare the total with sales data at the end of a shift.
• Separate and total charge forms, return slips, coupons, and any other noncash items.
• Handle returns and exchanges.
• Enter charges for all items and subtract the value of any coupons or special discounts, and then total the bill and take payment.
• Request additional identification from the customer or call in for an authorization for checks and charges.
• Issue a receipt to the customer and return the appropriate change.
• Wrap or bag the purchase.
Aaco Nursing Agency-2004-2005
Seattle, WA
Receptionist-Staffing Consultant
As a receptionist:
• Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Greet persons entering organization
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensures knowledge of staff movements in and out of organization
• General administrative and clerical support
• Prepare letters and documents
• Receive and sort mail and deliveries
• Schedule appointments
• Maintain appointment diary either manually or electronically
• Organize meetings
• Tidy and maintain the reception area
As a Staffing Consultant:
• Identify and develop potential clients by making sales calls, prospecting, studying regional classified advertising and job boards, consulting with business associates, and executing a Territory Management plan.
• Support services.
• Utilize contact management software to identify opportunities and manage contacts in a specified territory, and update contact management system information.
• Increase job orders by identifying immediate staffing needs and working cooperatively with fulfillment to satisfy clients’ requirements.
• Communicate in a timely manner to regional team members about all immediate staffing needs.
• Supply clients and prospects with On Assignment sales materials customized to their current and potential needs.
• Follow-up regularly with decision makers to build relationships and generate new business within a specified territory.
• Document all sales activities and submit a weekly report.
Education
High School Diploma
Best High school – Seattle, WA
International Air Academy
Vancouver, WA
PCDI-Professional Career Development Institute
Atlanta, GA
Contact this candidate