sales professional, business computing entrepeneur

Josh Harris

**** ********* ******

** ********* ****

Tauranga 3110

NEW ZEALAND

Email: *********@*****.***

Phone: +64-21-179****

Statement of Capabilities

With the combination of my passion for sales and excellent analytical and problem solving skills, along with the ability to work independently or as an integral part of a team I am sure that with my confident and self-motivated approach I would be a great asset to your Company. Whether verbal or written, I take pride in being able to communicate and build rapport with a broad spectrum of people on all levels of business.

By utilizing my highly driven sales ability, customer service skills and interpersonal attributes I know I will enjoy and thrive on learning and keeping up with the industry standards and surpassing them as my career progresses.

Qualifications

1996 - July 2000

Lytton High School

Obtained School Certificate; English, Social Science, Music, Physics

As well as NZQA credits in Maths and Computing

July 2000 - December 2001

Tairawhiti Polytechnic

Completed Introductory to Business Computing Course, went on to obtain Business Computing Certificate Lv.2.

Completed Introductory to Business Studies Course

Obtained Bar Managers Certificate (License Controller)

April 2007 - Obtained Real Estate Salesperson Certificate

January 2008 – November 2008 Certificate in Viticulture and Winemaking (Level 4)

Professional Achievements

With Optus I was able to:

Maintain, within an office of around 150 telemarketers a top 10 B2B Telemarketing 'Rank'.

Successfully gaining an average of 200 contracts per month.

With Woodside Dimensions I:

Was involved in the Development and Execution of a sales strategy which saw our product in every Mall in Auckland.

Co-managed a sales team that averaged 3 sales per day over a 6 day week for a period of 12 months.

Work History

December 2009 - Feruary 2010

Apple Marketing Group Promoter/ Fundraiser (AUS)

This role involved phoning approximately 200 people per 5 hour shift, raising funds for various Australian Charities.

* Build rapport within minutes, aquire Credit Card or invoice details and close the sale with professionalism and respect shown to every client

* Monitor Personal Statistics every hour so as to ensure AHT remains no higher than 5 minutes

* Reach specified targets and designated KPI's on a daily basis in respect to performance reviews

* Maintain the highest level of resilience so as to keep high morale when going into every call.

August 2009 - October 2009

Telstra Inbound Sales/ Customer Service (AUS)

Inbound sales and customer service role which ended after a short term due to the centre relocating.

* High volume inbound calls ranging from general inquiries through to new service provisioning

* Operate a number of different computer systems at any one time, including Sebel, Axis, MPAMS, Mobile Helpdesk etc

* Maintain individual customer details and amend database where inconsistencies are found

* Ensure all received calls were processed in the most effecient and effective way possible.

January 2009 - April 2009

Cedenco Foods S.C.A.D.A (NZ)

This role involved over looking a complex food manufacturing process, managing downtime, collecting data and reporting directly to the Production Managers.

* Supervisory Control and Data Acquisition

* Operate semi automated computer system which held control over all machinery involved in the process

* Closely Monitor probe temperatures within various blanching, freezing and waste disposal equipment

* Adjust machine and belt speeds according to variety, age, blemish, customer destination etc. to ensure maximum throughput with minimum rework

* View and analyze 9 real-time CCTV screens and one remote camera controlled via SCADA workstation throughout process

* Monitor all equipment and machinery via SCADA

* Recognise potential in-process breakdowns and arrange pre-emptive action with the engineering team and production manager

* Manage unforeseen in-process breakdowns as efficiently as possible

* Record all unscheduled downtime, length of downtime, detailed reasons for the downtime and steps taken to remedy the issue

* Communicate with weighbridge via CB radio in order to prioritize loads

* Report all accumulated data directly to Production Manager and Operations Manager at beginning and end of each shift

May 2008 – December 2008

Guardian Protection Services Service Manager (AUS)

This role really suited my professional nature and interpersonal skills.

As well as being able to build strong rapport with Building Managers I was also required to deal with any complaints between a wide variety of issues and people.

* Liaise with Strata Managers in order to co ordinate fire safety inspections on Fire Sprinkler and Hydrant Pumps, Fire Doors, Fire Hydrants, Hose Reels, Smoke Alarms etc within apartment buildings

* Directly contact tenants of said buildings so as to ensure inspector had access at appropriate times when tenant was available

* Organize and facilitate fire sprinkler pump repairs, fire extinguisher testing and refilling, repairs to fire doors etc

* Prepare Quotes for Repairs

* Directly invoice for repairs carried out

* Issue Certificates of Fire Safety Approval

* Resolve any complaints or displeasure between Servicemen, Clients and Sub Contractors

January 2008 - April 2008

Cedenco Foods S.C.A.D.A (NZ)

See Above Details

April 2007 - August 2007

L.J Hooker Realty Estate Agent (NZ)

As my sales and customer service skills have progressed over the years I have enjoyed keeping a close eye on the Real Estate market and its trends and fluctuations.

Although I was only part of this team for a short time I did gain experience in renting, buying, and selling property for clients; performing duties, such as studying property listings, interviewing prospective clients, accompanying clients to property site, discussing conditions of sale, and drawing up real estate contracts.

* Door knocking/ Cold calling to up to 100 houses per day

* Liaising with potential buyers and potential vendors

* Negotiating contracts so as to get the best 'deal' for both parties

* Opening office on weekend and dealing with all customer inquiries

* Facilitate open homes

* Receival of rent money on behalf of Property Managers

* Follow up calls to genuinely establish and maintain a friendly, mutual rapport with all clients, whether potential or current.

September 2005 - December 2006

Woodside Dimensions Sales Manager (NZ)

By initializing an aggressive sales and marketing program throughout Auckland, the sales team and I were able to increase company profits by more than 200% in the first year.

As a proactive leader with refined business acumen and exemplary people skills, I was able to facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

I Hired, trained, supervised and mentored 6 sales people; motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives. Gave final approval on all sales, financing and credit arrangements. Monitored and reported sales volume, financial and business transactions. [Generated sales of 70-90 Suites per month.]

Designed and placed advertising and created promotional marketing strategies to stimulate sales growth such as off-site tent sales events and home shows, special finance mailers and a first time buyer program. Developed strong customer relations, orchestrated financing, and gave final approval of all sales. Ensured employees provided highest standards of customer satisfaction and quality service at all times.

November 2004 - August 2005

Optus Telemarketer/ Customer Service (AUS)

This position saw me become an exceptionally talented Telemarketer in respect to generating qualified leads and identifying opportunities for company's product and service offerings by following up marketing campaigns and building relationships with longer term leads. My key responsibilities were focused on selling and managing customer requirements in regard to small to medium sized businesses, specialized Telephony and Data packages guaranteeing them a saving of no less than 15% off their current provider.

Within this position I really began to develop extensive knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Excellent knowledge of principles and processes for providing customer and personal services. Permanent awareness of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

* Outbound/ Inbound business solutions representative promoting small to medium sized business communication packages including Telephone, Internet and Data solutions

* Solving and delegating inbound customers inquiries

* Cold calling at least 150 potential clients per day

* Consulting customers in regards to appropriate internet solutions

* Meeting and exceeding team objectives

March 2002 - November 2002

Maxton Fox Furniture (AUS)

Responsible for managing staff and overseeing a manufacturing process which involved some tight time constraints.

* Manage and organize team of 3 in order to achieve maximum daily output all the while maintaining a rejection rate of less than 5%

* Safe operation of a polymer mixing/ dispensing machine known as a 'Cannon'

* Ratio and density calculations dependant on area to be filled

* Research and development tests in search of different applications

January 2001 - November 2002

Sportsview Display Ltd (NZ/AUS)

This is where my passion for sales and customer service began. By working directly with the Owner/ Director of this company I was fortunate enough to gain in-depth first hand knowledge of the sales and marketing industry with the value of customer service being paramount. The practical sales tools that I gained and that lessons that I learnt were pivotal in bringing me to the realization that I have all the qualities of a brilliant sales person and customer service representative.

* Appointment setting/ Telemarketing

* Responding to email inquiries

* Account Management and Reconciliation

* Graphic Design

* Presentation Production

* Face to face liaison with existing customers and potential clients

Contact this candidate