Customer Service Representative

Shayna S. Misner

Professional Objective

To establish a management career in a distribution or sales capacity with a growth driven company that recognizes staff members based on performance outcomes, position knowledge, and experience.

Qualification Summary

Proven ability to communicate effectively with diverse groups of people through written, oral and the use of various forms of technology. Over four years experience working with service and sales oriented companies developing excellent customer relations. Proven ability to train, motivate and manage employees and client base. Confident, articulate, and organized self-starter recognized for exceptional performance and dedication.

Work Experience

May13, 2008-Present Cedar Rock Mobil 616-***-****

-Greet customers in a public service station

professionally. Responsible for the selling of the

merchandise within the store. Other tasks include

cashier operation, stocking of products, assisting

all customers’ concerns and questions, and

janitorial duties.

March 13, 2007-May 23, 2008 Northern Light Refinishing Inc. 616-***-****

-Supervised all aspects of janitorial and

maintenance tasks of warehouse operation. This

included daily cleaning of offices and warehouse

rooms, bathrooms, and all other accommodations.

Also assisted in time management program.

Winter Months of ‘07 & ‘08 Pando Winter Sports Park 616-***-****

-Greeted customers in a seasonal recreational

facility. Responsibilities included keeping track

of equipment inventory, ticket sales, and food

preparation. I also promoted customer safety within the park.

Summer of 2006 Pine Border Farm 616-***-****

-Farm worker; overseen new employees and taught them the process and importance of detasseling corn.

Educational Experience

Grand Rapids Community College, 143 Bostwick Ave. Grand Rapids, MI 49503.

Attended from fall of ‘08 to present; Currently working for Associates in Arts,

along with the criminal justice corrections curriculum.

Cedar Springs High School, 204 E. Muskegon St. Cedar Springs, MI 49319.

Attended from fall of 2003 to spring of 2008, graduated in June ‘08. Major

courses included AP Biology, AP Chemistry, Spanish, Trig/Pre-Calculus,

Statistics, Communications, along with other requirements.

Kent Career Technical Center, 1655 East Beltline NE Grand Rapids, MI 49525.

Attended the year of 2007-2008. Course taken: Health Careers- learned

multiple patient care skills.

Additional Experience and Skills

- Certified in CPR and First Aid

- Excellent communication skills, whether in person, through telephone, or written

- Dependable- I do not leave until the job is completed thoroughly

- Reliable- I very rarely call in, and I complete everything that is expected.

- Promptness- Timing is efficient

- Confident in the work that I complete and partake on.

- Extremely quick learner

Achievements

- Received Robert Bunn scholarship and Burger King scholarship for college

- Graduated 11th in my class with top honors with an end GPA of 4.003

- Varsity letter for volleyball, 2007

- Academic Pin for a 4.0 GPA, 2006

- Varsity letter for equestrian, 2005

- Academic letter for a 4.0 GPA, 2005

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