Administrative Assistant High School

Crystal Hankerson

PO Box *****

East Point, GA **364-1623

Home 678-***-****; Cell 404-***-****

Education

Brown College of Court Reporting, Atlanta, GA, January 2003 to December 2007; National Institute of Paralegal Arts & Science, Boca Raton Florida, certificate received June 1995; Macon County High School, Montezuma, GA, diploma received May 1971; Albany State College, Albany, GA, BS degree received June 1981.

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IRS September 28, 2008 to March 30, 2012

Contact Representative 40 hours a week

2385 Chamblee Tucker Road

Chamblee, GA 30341

As contact representative, responsibility includes analyzing taxpayer’s accounts and interpreting tax regulations and IRC (Internal Revenue Code); research and paraphrase IRM (Internal Revenue Manuals); assist customers with questions related to IRS accounts for individual and business taxpayers; interprets IRS codes and regulations to comply with tax filing requirements; research accounts utilizing the Integrated Data Retrieval System (IDRS) to answer questions concerning account refunds and balance due call; explain to customers the various IRS notices and letters; explain and provide pay arrangements to assist in the collection process; complete online adjustments via toll-free incoming line by means of correspondence from taxpayers; encourages voluntary compliance by explaining the consequences of not filing federal tax returns; apply procedural instructions issued by national, regional, district, and local offices to minimize the flow of work in meeting program objectives.

IRS April 2005 to September 2008

Clerk 28 hours a week

4800 Buford Highway

Doraville, GA 30362

As clerk made sure personal checks, cashier checks, cash and money orders were not left inside income tax returns; counted, bundled and shelved tax returns for distribution to data processors for input.

Kroger March 2004 to January 2007

Cashier (part-time) 28 hours a week

1745 Peachtree Street

Atlanta, GA 30309

As cashier assisted customers with food prices; provided change to customers; kept work area clean and tallied drawer at end of shift.

TempWorld, Manpower December 1997 to December 2003

Robert Half International 40 hours a week

Jamison Professional Service (JPS)

As temporary employee with various temp agencies, I was assigned as clerk, data processor, legal and administrative assistant.

Duties included transcription, researching and reviewing files and documents; selected and copied material related to various case law; retrieved information from police reports to write letters to constituents concerning housing; prepared reports, exhibits and statistical reports; drafted and edited correspondence; filed, copied, faxed and answered phone; prepared internal reports and documents from information obtained from files that contained payments, obligations, and modifications for grants and agreements; used OASIS software and FPPS software for making obligations, modifications and invoice payments for grants and agreements; reviewed invoices submitted by contractors for partial or final payment.

U.S. Penitentiary February 1990 to November 1992

Education Technician 40 hours a week

601 McDonough Boulevard, SE

Atlanta, GA 30315

Supervised one contract employee who provides testing – GED, CASAS, and ABLE; graded, posted and entered test scores into Century software; interviewed incoming inmates to assess education level; provided follow-up interviews and evaluations as needed; retrieved and submitted folders for inmates transferring to other institutions; made sure all folders were in compliance with federal regulations; served as orientation spokesperson for incoming inmates; prepared time and attendance for education dept.

FORSCOM January 1987 to February 1990

Secretary 40 hours a week

Ft. McPherson, GA

As secretary prepared, coordinated and maintained daily calendar; greeted and assisted visitors and callers; ensured the administrative portions of the job was accomplished effectively; prioritized daily office functions and work effort in order to adapt to urgent requirements; initiated all travel related documents to include travel vouchers; assisted with official travel-related requirements; coordinated with Command Group on a daily basis to synchronize administrative actions requiring attention; updated Social Roster/Key Personnel Roster/Unit Telephone, and other rosters; utilized office software applications such as Excel/Word/ Power Point; proofread, edited, and reviewed all written actions including all evaluations, award recommendations, and other in-coming/out-going administrative actions requiring Command Group attention.

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