Quality Assurance Engineer

EXPERIENCE

CHRISTOPHER R. DURAND

*** **** **** ****** *** #1B New York, NY 10014 646-***-**** | ***********.******@*****.***

May 2011-Present SELECTMINDS, INC. New York, NY Vice President of Client Operations September 2011-Present

• Designed optimal operational flow for handling major on-going support requests; hired three additional full-time

employees to execute the process and to serve as liaisons between client stakeholders and the deployment department;

installed two-person help-desk offshore to field less complicated requests

• Actively working with Vice President of Technology and Director of IT to solve fundamental flaws in our ten year old

CommunityConnect product; analyzing not only the software architecture, but also the entire software stack: Java, Perl,

SQL, JDBC, JSPs, XML, CSS, JavaScript, jQuery, and AJAX

Director of Client Operations May 2011-September 2011

• Managed a fifteen-person international client deployment department consisting of web developers, data developers, and quality assurance engineers; discovered and mapped out 21 initiatives to embark upon for both business & technology operations process improvement, with 11 of them being fully integrated by 12/1; executed initiatives using a prioritization matrix based on Time-to-Implement, Organizational Impact, and necessary level of Change Management

• Took ownership of both major version upgrade deployments and incremental patches for a high-profile client base including IBM, Ernst & Young, Credit Suisse, and PricewaterhouseCoopers

• Promoted to Vice President within first 6 months of employment

August 2010-April 2011 INFOSYS CONSULTING New York, NY Management/IT Consulting - Senior Associate

At Kraft, interviewed key stakeholders and analyzed current digital asset usage processes to uncover inefficiencies and cost overruns; created Business Case detailing the use of a best-of-breed DAM solution, highlighting KPIs, high-level risks and mitigation strategies

As Business Process Analyst Lead for an engagement with Pfizer: defined high-level business requirements and outlined their Aprimo 8.6 implementation strategy; analyzed key business processes and worked with stakeholders in the marketing asset approval process to make it more efficient; aided in identifying current and emerging business needs as well as change management activities

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2003-2007

• Managed seven-person technology department for casual gaming properties with close to 1mil users with office locations in New York City, London, and Aarhus, Denmark; coordinated global web development efforts, directed user interface design, oversaw quality assurance processes, and routinely traveled to international offices to monitor overseas product contributions

• Moderated user interface implementation discussions and coordinated with CTO and VP of Product Design regarding future of organization’s flagship product, the Game FrameTM software platform, which contributed significantly to successful sale of company for approximately $20mil

Director of Development 2005-2006

• Directed the web development department spanning the United States, United Kingdom, and Denmark from organization’s central New York City office

• Managed by example by being hands-on lead developer & mentor at 75% utilization

• Managed client operations organization, which served the organization by analyzing, interpreting, and delivering on

client expectations

Lead Software Engineer 2003-2005

GAME TRUST, INC. New York, NY Vice President of Technology 2006-2007

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2002-2003

• Collaborated with Software Development during the design and implementation of interfaces between STORos StorageManagerTM and 3rd party enterprise backup software including Legato NetWorker, Veritas NetBackup, and IBM Tivoli Storage Manager; wrote automated tests using Java, Perl, & Oracle SQL

Developed and maintained global gaming websites including MoneyGaming.com, tournaments.miniclip.com, and shockwave.com using Java, JSP, JDBC, RMI, XML, and custom built web services

Heavily involved in the construction of the software’s business logic using custom ORM JavaBeans implementation, JDBC-SQL, and knowledge of relational databases (Microsoft SQL Server)

STORAGENETWORKS, INC. Waltham, MA Software Quality Assurance Engineer

EDUCATION

2008-2010

1997-2001

ADDITIONAL DATA

KELLOGG SCHOOL OF MANAGEMENT Evanston, IL NORTHWESTERN UNIVERSITY

Master of Business Administration, June 2010

• Majored in Entrepreneurship, Management & Organizations

• Wade Fetzer Scholar (awarded for strong academic record and community impact)

• Member, High-Tech, Entrepreneurship, and Business With a Heart clubs

BOSTON COLLEGE Chestnut Hill, MA Bachelor of Arts Computer Science, December 2001

• Graduated cum laude, 3.7 GPA in Major

• Golden Key National Honor Society, National Honor Society of Collegiate Scholars

• Volunteer for 4Boston and Campus School Supported Employment Program

Self-starter at maintaining up-to-date technical skill set (most recently taught myself Ruby on Rails, JQuery, & MongoDB). New York Cares volunteer. Sports (community leagues, fantasy sports). Travel enthusiast.

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