Home Care Coordinator

Nancy P. Rosemond

*** ****** *** *.*. Smyrna, Ga. 30082

Home 678-***-**** Mobile 347-***-**** *****.*.********@*****.***

SUMMARY OF QUALIFICATIONS

Detailed oriented, self-motivated professional with extensive experience in the health industry. Solid team member with strong business acumen and proven ability in strategic thinking and effective communication. Areas of experience include:

Bilingual (English/Spanish) Team Player Customer Service driven

Front-Office Operations Detail Oriented / Organized Effective Communicator

Policy Typist Domestic Engineer Food Service Assistant

Insurance Verification and Billing Report Preparation Scheduling Coordinator

PROFESSIONAL EXPERIENCE:

Premier Home Health Care Services, Inc. Brooklyn, NY

Staffing and Compliance Coordinator 04/2008 – 01/2009

• Handled all incoming inquires from referral sources: potential patient exchanges, doctor’s offices and family members requiring assistance for patient care services.

• Contacted referral sources to advise of client referral status, provided all pertinent information on clinical team for requested services. Identified potential payer sources; verified benefits with payer sources.

• Scheduled and updated all client cases daily.

• Teamed with the payroll coordinator on preparation and processing of field/nursing staff duty sheet. Performed payroll functions in the absence of the Payroll Coordinator.

• Handled compliance notification to field staff on pending compliance requirements.

Beth Abraham Health Services/CCM Brooklyn, NY

Transportation Coordinator 03/2007 – 04/2008

• Coordinated transport of patients to all recreational and medical appointments via private car services and/or ambulette.

• Worked with accounts payable and receivable departments rectifying discrepancies on various transports and services related charges.

• Handled all medical appointments in CHAM and PLEXUS computer systems for all patients; faxed all scheduled medical appointments to the pertaining transport carrier.

• Collaborated with manager to formulate and implement policies procedures, with focus on goals and objective to rectify and resolve customer and shipper complaints.

Visiting Nurse Association of Brooklyn Brooklyn, NY

Coordinating Scheduler 12/2004 – 03/2007

• Received and entered data for new and current patients and employees. Created and maintained the clinical schedules based on authorizations and patient needs.

• Liaison between nursing, physical therapy, psychotherapy and social services.

• Prepared clinical records for new patients upon receipt of referrals. Reviewed all clinical records at start of care and upon patient discharge for any discrepancies or errors.

• Maintained and controlled clinical availability lists, procedures for active patient files, and tracking system to ensure clinical records are current according to company policy and regulatory requirements.

Selfhelp Community Services New York, NY

Intake Coordinator and Administrative Assistant 08/1999 – 10/2004

• Served as the primary contact for the Visiting Nurse Services and smaller satellite agencies. Coordinated admissions process from initial admissions request to final authorization.

• Replacement scheduling of nursing, housekeeping, homemaking, and home health aids. Maintained patient database.

• Prepared staff and home health aids payroll. Verified and processed all duty sheets and provided detailed status reports to managers and supervisors.

• Switchboard operator relief: Answered incoming calls, greeted callers, provided pertinent information, transferred calls and/or took messages as necessary, paged individuals using interoffice communication.

EDUCATION AND PROFESSIONAL DEVELOPMENT:

Opportunities for a Better Tomorrow Brooklyn, NY

Certificate of Completion in Microsoft Computer Application

Instituto Bolivar Panama City Panama

COMPUTER SKILLS: Microsoft Office, CHAM, PLEXUS, AS400, ProHealth/HC Open, Santrax

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