Customer Service Manager
Resume:
Odarris Temple
Itasca, IL 60143
Objective:
A results driven and highly motivated professional, with exceptional experience in warehouse, customer service and retail environments, who is looking for an exciting and motivating opportunity within a company that recognizes hard work and a “Can Do” attitude.
Skills:
• MS Office Suite, (Word, Outlook, PowerPoint, Excel), fax, copy, scan, stock, cash handling Inventory, customer service, picking , packing and computer literacy.
• Merchandising, shipping and receiving, and inventory.
• Strong background in a variety of service and retail environments.
• Die cutters, folder and gluer machine, cuts, scores, folds, glue, make readies.
• Bobst machine, Pallet jacks, and RF Scanners.
Soft Skills:
• Leadership, employee relations and management skills with training in relationship building.
• Analytical and research skills, tenacity, dependability, flexibility, and great attendance
Experience:
Shield Healthcare (Short term temp assignment)
Logistics Clerk I Aug 2011 to Mar 2012
• Review BOL (Bill of Lading) and re-stock and replenish orders.
• Excel in picking, packing, labeling and shipping customer orders.
• Verify and ship orders using UPS, USPS and local carriers.
• Wrap and unwrap pallets and load medical supplies onto trailers, pallet jacks and trucks.
• Re-route backorders to customers and ensure that all call tags and returns are processed.
• Review inventory for expired products.
• Record daily shipping results and confirm product has been shipped out in a timely fashion.
• Receiving, restocking of shelves, and closing of shipping manifest.
Fellowes Inc Aug 2010 to Jun 2011
Utility Worker
• Effectively set up Bobst Machine to meet quality standards.
• Excelled at all quality procedures and maintained exceptional productivity.
• Performed set-up of folder-gluer machines and clean up of Die Cutters.
• Effectively conducted test runs to ensure proper set-up and placement of equipment.
• Operated and performed Make-readies on Die Cutter.
• Excelled at performing time sensitive jobs according to company specifications.
• Continuously adhered to all safety policies and procedures on the job.
• Maintained Outstanding Attendance.
Jero Medical Equipment & Supplies Apr 2010 to Aug 2010
Inventory / Warehouse
• Assisted supervisor with making aggressive deadlines and heavy workloads.
• Unloaded trucks, reviewed inventory logs and effectively processed incoming merchandise.
• Verified shipment arrivals with UPS, FedEx and USPS.
• Diligently surpassed daily goals set forth for by team leads and management.
Plant Essentials May 2009 to Apr 2010
Live Specialist
• Exceptional customer interface skills.
• Successfully educated customers and provided insight to top selling products on plant characteristics, care, maintenance, appearance, and health.
• Creatively arranged displays of all interior and exterior plants per corporate schematics.
• Consistently met daily scheduled delivery of customer orders on site quickly and efficiently.
• Transferred plant material from shipping racks to display table as plant consolidations occurred.
• Merchandise live goods for sale through visual displays, signage and customer relations.
Macy's Oct 2006 to Jan 2008
Stock Specialist/ Assistant Supervisor
• Assisted manager in meeting time sensitive deadlines and heavy workloads.
• Delegated tasks to subordinates with the expectation of exceptional completion.
• Trained new employees on Macy’s policies and quality procedures.
• Unloaded trucks, reviewed inventory log and processed incoming merchandise.
• Delivered and re-stocked merchandise on sales floor.
• Multitasked and provided outstanding customer service by assisting customer with all questions, problems and concerns.
• Prepared and tastefully displayed newly arrived merchandise on shelves and in windows.
Avis Rent a Car Mar 2005 to Oct 2005
Customer Service Rep/ Rental Agent
• Processed rental applications and up sold Avis services, created rental and check-in reports.
• Immediately responded and resolved customer questions and complaints.
• Reconciled overdue rentals, scheduled customer pick-ups and car deliveries.
• Contacted hotels, body shops and nearby businesses for referrals.
• Researched various locations and rental rates for competive information analysis to best suit the customer.
• Recommended restaurants, hotels, stores, etc.
Breslers Ice Cream & Yogurt Nov 1998 to Jan 2005
Assistant Manager, / Cashier
• Proactively scheduled crew members with hours that coincided with peak hours to ensure guests speedy and efficient service.
• Ongoing motivation of crew to work at their highest level and encourage learning of new products and procedures which maximized crew efficiency.
• Provided outstanding leadership and consistently made sure that we were performing at our best and leading by example.
• Compiled and balanced cash receipts and stayed abreast of product and current sales totals.
• Visually displayed products, promotions, and advertisements in a creative manner to achieve and maintain customer loyalty.
• Operated cash register, ordered and received products, processed and displayed products. Collected and processed all forms of payment.
• Provided outstanding customer service, closed the store, handled deposits, counted inventory, and trained and guided employees to success.
Education:
East West University 9-04 to 12-05
studied business courses
Northwestern College 3-08 to 12-09
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