Danielle Michele Dimitri *** *rd St Smolan KS ****6 785-***-****

Education American Academy home school until 2001 In 2002 I earned my G.E.D

Work experience

Cricket Communication 2002- 2005 Subject matter expert. I was in charge of team of customer service representatives. I managed quality control,answered questions regarding customers accounts,handled conflicts when they arose. Systems used on a daily bases were Microsoft word,and Excel.

Gannett C.O.E 2005-2007 Customer service representative. I managed calls from customers regarding their newspaper accounts. I handled billing,redeliveries when a paper was missing,and answered general questions

Asurion 2008-2011 Sprint resolution specialist. I was part of a special team that handled escalated calls, processed paper claims when needed,handled special projects,and answered general questions for representatives regarding customers accounts.