Customer Service Representative

Karine Solakian

*** *'Connor Drive, Toronto , ON Tell: 647-***-****

Summary of qualifications

Over 10 years Client Services experience

Analyzing data, document,preparation, and scheduling

Accounting and Payroll, Supervising staff

Strong skills in time management

prioritizing tasks, and meeting dead lines.

Proficient use of all Microsoft Suite. Including Simply Accounting, Quick Books, Word, Excel, Access and Internet

Excellent editing, proof reading, researching

Benefit Admin, Pension processing experience

Professional experience

[2009–2010] Golden Triangle Taxi

Office Manager

Supervised 10-15 staff members

Scheduled call takers and dispatchers weekly

Processed bi-weekly payroll for staff and monthly charges payments for owners

Handled all incoming complaints, forwarded necessary calls to President

Held staff meetings, and attended if required Board of Directors Meetings

Accounts Payable/ Receivables

Banking daily

Set up new accounts, maintain current information on all existing accounts

Invoice all accounts monthly

Liaise with corporate account holders such as school board and insurance

companies with any concerns either party may have

Provided emergency back up to all call takers and some dispatchers

Interview and input on hiring or releasing employees

[2008 Jan- April] IQOR

Collection Officer/ Customer Care

Collection of overdue accounts for a US telecommunication company

Receive and process payments by credit card, debit card and direct debit

Provide customers with payment plans and other options

Assist customers with making changes to plans or services

[2007 Aug-Dec] Taylor & Grant Specialties

Order Entry

Enter numerical codes for all items required in each corporate gift order

Accurate keyboarding required as all codes effect inventory

All other duties as assigned by supervisor

[2001-2003] Ontario Pension Board

Jr. Pension Analyst

Process and administer pensioners requests

Communicate information in accordance with The Pension Act

Calculate and process pensions for surviving spouses/ beneficiaries

Answer inquiries to pensioners by phone and in person

Update and maintain database of pensioners information as received

Education [2000-2001] Hewitt Associates

Client Services Assistant-Benefits Specialist

Answering inquiries from GM Canada Employees regarding their benefits and

pension plan specifics

Updated information for all GM employees

Research archives for pensioner and survivor information

Complied with requests from insurance companies for information

Provided information regarding CAW agreement and their policies

[1999-2000] Law Society of Upper Canada

Customer Service Representative

Provide information to public and members

Provide referrals from Lawyer Referral Service to public

Maintained database of information on all lawyers in Ontario

Log and forward complaints to appropriate personnel

[1991-1999] College of Physicians and Surgeons of Ontario

Registration Department

Provide new graduates with information

Maintain registry of all physicians in Ontario

Assist residents with Regulated Health Professions Act mandate

Processed applications from foreign students

Inquiries Assistant

Provide public referrals to physicians and specialists

Consult public/members on R.H.P.A. policies

Maintained referral and physician database

Special Project coordinator

Scheduled staff; train new staff

Everest College

2008/2009 Accounting & Payroll Diploma

CDI College

2006/2007 Paralegal Diploma

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