Quality Assurance Manager

Mr. Jerald “Kevin” Johnson’s Resume

EXPERIENCE “BIG PICTURE” SUMMARY:

Vehicle Maintenance and Management professional with 4 1/2 years’ of corporate level staff work. Served as Superintendent of Vehicle Maintenance, Vehicle Fleet Manager, First Sergeant, Lead General Purpose Shop Supervisor, In Charge Customer Service, Chief of Transportation Base Services, Supply and Traffic Management Office Quality Assurance Evaluations, Vehicle Maintenance Technical Training Superintendent, Supervisor for Auto Body and Special Purpose shops; serviced a variety of small/medium/large vehicle fleets, line haul tractors and trailers, medium/large passenger buses, roads and grounds equipment, snow removal equipment, aircraft service and material handling support equipment. Excelled technically and developed to premier proficiency as a maintenance apprentice, journeyman, and master technician. Exceptionally talented maintenance supervisor, leader, superintendent and fleet maintenance manager.

SPECIAL SKILLS AND ABILITIES:

- Extensive experience and skills that is relevant to senior level management positions. My additional expertise is in other management capabilities such as utilizing data bases, establishing and executing budgets, interpersonal supervision, leadership, mentoring, managerial and exceptional customer service talents. I have proven my leadership and management abilities consecutively through “Outstanding” annual performance appraisals. These appraisals are available upon request.

- Business development with external support suppliers/corporations; Employee Development; Resource Management; Process Development; Project Management; Change Management; Employee staffing, Proficiency Training,

- Wrote, sent out RFP’s and implemented PWS contracts, conducted contract surveillances, member of award fee panels

- Executed staff level duties providing combat supplies to sustain major operations in Iraq and Afghanistan

- 25 years supervising and leading various service repair sections; average number employees supervised…50-75…always exceeded 90% or higher vehicle fleet in-commission rates

- 15 years managing and controlling life cycle-maintenance, developing budgets, and executing vehicle fleet acquisitions. Directly managed 75-150 employees at a ratio of 65% military, 25% unionized civilians and 10% government contractors

- Exceptional written and verbal communication skills

- Professionally trained and highly skilled in conducting employee performance feedbacks, both motivational and disciplinary as required

- Advanced proficiency utilizing Microsoft Suite applications, (e.g. Access, Excel, OneNote, Outlook, PowerPoint, Word)

- Conducted numerous root cause analysis using fish bone charts and chronology of incident/timeline methods…instituted corrective procedures and conducted no-notice follow ups to ensure change compliance

- 15 years’ experience utilizing continuous improvement methodologies to improve operational processes

- Completed LEAN, 5S and Phase I & II continuous improvement courses; indoctrinated in 6 SIGMA fundamentals

REFERENCES: Mr. Ames 302-***-**** *****.****@*****.**.*** Dover AFB DE, 19902, Mr. Vernon Isaacs 813-***-**** ******.******@****.*** MacDill AFB FL, 33608 Mr. William Katke 757-***-**** *******.*****@*******.**.*** , CMSgt Donald Foster 702-***-**** ******.******@******.**.*** , or CMSgt Matthew Wickham 618-***-**** *******.*******@*****.**.*** , Langley AFB VA , Colonel Joseph C. Crownover III, ******.*********@**.**.*** or DSN: 339-3303, Moron Air Base Spain, Lt Col Brooks B. Reese 703-***-****, Nellis AFB NV

KEY JOB EXPERIENCES:

July 2008 to Present:

Logistics Readiness Squadron Superintendent/Chief Enlisted Manager and Vehicle Fleet Manager

Top enlisted advisor to the Commander on matters of health, morale, readiness, discipline and welfare for 350+ Airmen. Personally guided and directed 24/7/365 transportation for aircrews, Pickup and Delivery (P&D) and mission capable (MICAP) parts. Provide keen oversight to programs including contingency operations, budgets, training, administration, and occupational safety compliance. Execute logistics policy in accordance with Air Force, Air Mobility Command, and local directives for 436th Air Wing personnel and associate 512th Air Wing. As Fleet Manager, manage, supervise, and mentor 81 military, civilian, and 10 work centers maintaining 784 vehicles valued at $110 million directly supporting the Wing’s airlift missions. Lead all maintenance production and shop efficiency meetings to support Wing's worldwide deployments of personnel, cargo and contingency airlift missions. Develop, manage and project annual vehicle management and Government Service Agency fleet lease budgets of $1.1 million and $1.3 million. Establish transportation support for DOD’s largest Aerial Port, the only CONUS Port Mortuary Affairs, President of the United States support and 4.5 million short tons of equipment/cargo by 6.9 thousand aircraft yearly.

Feb 2006 to July 2008:

Communications Support Detachment Superintendent/First Sergeant, Joint Communications Support Element, MacDill AFB, FL 33608

Superintendent Vehicle Maintenance, Power Pro, Machine Shop and Allied Trades maintenance/inspections comprised of 49 Army, Air Force, Navy and civilians. Develop, prepare, coordinate, staff, interpret, evaluate, and implement Joint Service Doctrine, DOD, DOT, Federal, State, Major Command, AFOSH, OSHA and base level policies, procedures, programs, and directives to exceed operational requirements. Prepare bullet background papers, staff summary sheets, research and compile information to provide specific answers and solutions to operational and deployment concerns. Inspect all hazardous waste management programs and training. Utilize On-Line Vehicle Interactive Management Systems data bases and products to develop compliance standardization report listings.

May 2002 to February 2006:

Command Staff (Executive) Vehicle Maintenance Manager, Langley AFB, VA 23665

Provided vehicle maintenance management throughout United States and Southwest Asia for more than 20,000+ vehicles and pieces of vehicular equipment, valued in excess of $1.1 billion and maintained by 1,500 maintenance technicians at 80 bases and sites. Performed liaison duties with the Pentagon, subordinate units and other DOD agencies on vehicle maintenance policies, program acquisitions, and utilization concerns. Developed policies, standard operating procedures and global maintenance vision and guidance to meet readiness and operational requirements. Prepared and direct policies, procedures, budgets, and milestones for the effective management of command and tenant unit vehicles and related equipment. Conducted staff assistance visits to validate utilization, preventive maintenance and scheduled services. Established vehicle maintenance performance goals and analyzes data to improve mission support short and long term capabilities. Executed functional manager duties for the vehicle maintenance career manpower and personnel issues. Key transportation representative to the Contingency Action Team.

December 1999 to May 2002:

Flight Chief, Vehicle Maintenance Flight, 60th Transportation Squadron, Travis AFB, CA 94535

Lead, direct, and mentor 78 technicians engaged in maintaining a 1,040 vehicle fleet valued at over $77 million. Team directly supported the largest wing of aircraft, executing global mobility missions. I managed all vehicle maintenance activities and fleet management programs and processes. Activities included inspections, diagnostics, repairs, modifications, refinishing, and data collections for the most diverse fleet in Air Mobility Command. Programs included analysis, quality assurance, training, material control, safety, and environmental. I ensured adequate manpower, tools, equipment, spare parts, and work spaces were available. Establish production goals, quality controls, standard operating instructions, annual budgets, and self-inspection programs. Recognize and resolve technical and personnel problems/issues and if required, setup referrals with other agencies. Brief leaders at all levels on vehicle status’ and mission capabilities as the senior advisor.

December 1997 to December 1999:

Chief, Transportation Quality Assurance Evaluator (QAE), 496th Air Base Squadron, Moron AB, Spain

Supervise and perform all aspects of quality assurance evaluation on the Spain Base Maintenance Contract (SBMC), transportation appendix. Ensure 50 SBMC employees comply with performance base work statements in vehicle maintenance, vehicle operations and Traffic Management Office (TMO). Develop quality assurance surveillance plans, schedules and evaluations ensuring 100 percent contract compliance. Evaluate and write contract modifications to meet special mission requirements outside the scope of the standard contract. Analyze contractor performance and recommend award fees via monthly and semi-annual contract performance reports to the award fee determining official. Perform flight line Activity Coordinator duties, NASA Transoceanic Abort Landing Site Team Member, Quality Advisor, and Self-Inspection Program Manager.

April 1995 to December 1997:

Service Group Superintendent, 99th Transportation Squadron, Nellis AFB, NV 89191,

Lead and supervise 24 military and 7 civilians in the inspection, modification, servicing, and repair of 720 vehicles assigned to 20 different units. Establish work priorities and monitored the progress of special purpose and general purpose vehicle repairs accomplished by two vehicle service teams. Inspect completed maintenance repairs for adherence to established standards and evaluate team performance. Analyze statistical data to ensure timely and cost effective maintenance is being performed. Enforce compliance with all safety and environmental standards, policies, and directives. Review and enforce training requirements and conduct on-the-job training program through no-notice evaluations. Oversee paint and body repair operations conducting corrosion control repairs on 1,280 vehicles. Perform facilities and training manager functions.

February 1993 to March 1995:

NCOIC, General Purpose Section and Squadron First Sergeant, 601st Transportation Squadron, Sembach Air Base Germany

Squadron’s FIRST SERGEANT during last reporting period. Within this capacity, maintain and sustain military discipline, morale, health, and welfare for 125 enlisted personnel. Counsel all personnel on career progression, operational standards and resolve personal problems. Assist unit Quality Force Management Program by evaluating personnel, coordinating with referral and personnel agencies, and drafting required personnel action documents. Plan and implement unit award and off-duty morale programs. Supervise and direct administrative functions within the personnel section and develop and maintain duty rosters for 24-hour coverage.

FORMAL EDUCATION:

Associates of Applied Science Degree in Automotive Maintenance, 2001

Multiple vehicle mechanical training certificates

High School GED, Leesburg FL, 1981

SPECIALIZED TRAINING AND EDUCATION:

Chief Leadership Course, October 2009

AFSO21 Training to include Basic, Phase II and LEAN, Six Sigma and Leadership Courses, 2008-2009

Combat Skills Training and Combat Life Saver Courses, Camp Atterbury IN, August/Sep 2008

Army First Sergeant Academy, October 2007

Module Test and Repair (MTR) Test Equipment Course, November 2007

JAVIST-WAGNER-ODAY (JWOD) Tutorial, October 2006

DOD Government Purchase Card Approving Official, October 2006

Basic Combat Convoy Course (BC3), January 2005

Senior Non-Commissioned Officer Leadership Course, June 2000

Vehicle Maintenance Superintendents Course, September 1994

Non-Commissioned Officer Academy, April 1991

Instructional System Development Course, August 1991

Non-Commissioned Officer Leadership School, March 1987

On the Job Training Supervisor Course, October 1985

Vehicle Body Mechanic Course (Allied Trades), June 1982

11 Bravo Infantryman (Army National Guard), September 1980

63 Bravo Wheel Vehicle Mechanic Course (Army National Guard), September 1978

AWARDS AND RECOGNITIONS:

Army Bronze Star

Defense Meritorious Service Medal with 2 Oak Leaf Clusters (OLC)

Air Force Meritorious Service Medal with 5 OLC

Air Force Commendation Medal with 5 OLC

Joint Service Achievement Medal

Air Force Achievement Medal with 3 OLC

NATO Medal Afghanistan

Moron Air Base Logistics Senior Non-Commissioned Officer of the Year, 1999

99th and 57th Logistics Groups Senior Non-Commissioned Officer of the Year, 1997

99th Transportation Squadron Senior Non-Commissioned Officer of the Year, 1997

USAF Vehicle Maintenance Unit of the Year Award, 1995

National Defense Transportation Association Award (NDTA), 1995

Transportation Professional of the Year, 1995

Davis-Monthan AFB, Air Division Resource Management, Non-Commissioned Officer of the Year, 1991

Tactical Air Command’s Transportation Professional of the Year, 1987

SUPPLEMENTAL INFORMATION:

1. Birth Date: 02/10/1961

a.) Total Active Federal Military Service Dates: 11/05/1981 to 12/01/2011

b.) Southwest Asia Service Medal, Expeditionary Service Medals for Iraq and Afghanistan

c.) Honorable Discharge, Retirement effective date 1 December 2011, Terminal Leave 1 August 2011; I could start employment as early as 1 September 2011 or sooner depending on priorities.

Contact this candidate