Customer Service Representative
Resume:
EbonySunjae Brown
Cleveland, Ohio 44108
**************@*****.***
Objective:
To obtain a position where I can use my excellent data entry, customer service and collection skills and use my knowledge of business and computers to perform support services.
Education:
Warrensville Heights High School
Awarded: Diploma June 2000
Remington College
Awarded: Certificate
Skills and Qualifications:
3/2003-5/2003 Intern at University Hospital
Billing, Coding, ICD-9 and CPT
10/2004-1/2005 South Pointe Hospital Center For Corporate Health
Medical Assistant duties, billing, coding, insurance claims etc
40-45 wpm and some ten key speed experience
Computer literate individual who is able to use major computer software.
Employment History
05/2012-09/2012 U.S Network Richfield Ohio
Account Manager - Outbound calls to small business customers upgrading their phone services.
09/2011-2/2012 Stanley Staffing, Garfield Hts, Ohio
Customer Service Representative, duties included taking inbound calls from customers in regards to their electric or gas contract with Washington Gas Energy Services.
09/2010– 12/2010 Norman Noble, Euclid, Ohio
Quality Control Inspector, duties included inspection of medical stents through a microscope to insure there were no defaults.
03/2008– 08/2010 Dental One Partners, Bedford, Ohio
Customer Service Representative, duties included receiving incoming calls from patients in regards to their Dental billing, payments, or insurance. Taking payments and setting up payment plans.
10/2006- 11/2007 National Enterprise Systems, Solon, Ohio
Collection Representative, duties included inbound/outbound calling on delinquent accounts for Verizon Wireless and Sears Department Store credit cards. Taking small and large payments over the phone. Either through savings/checking accounts, credit cards, or bank wires.
12/2005– 10/2006 Marriott Reservation Center, Solon, Ohio
Customer Care Specialist, duties included taking inbound calls from new and frequent guest to Marriott hotels over the whole world. Worked Worldwide desk and Regional Desk making reservations.
07/2005– 12/2005 Adecco-Penske Logistics, Beachwood, Ohio
Accounts Receivable Clerk, Skill level. Answering multiple phone lines, secretary duties.
09/2001– 10/2004 Metro Health Hospital Cleveland, Ohio
Support/Customer Service oriented detailed cleaning, admitting and discharging patients, and passing and collecting meal trays. Taking intake and transporting patients to x-ray and ultrasound etc.
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