Customer Service Sales

Professional Skills:

Excellent in all Microsoft Office applications to include, document creation/modification using Word, presentation creation using PowerPoint, budget maintenance in Excel, and database utilization using Access; Accounting, Executive Administrative, and Human Resource skill-set

Able to execute independent judgments, self-motivated, well-organized, and able to meet deadlines

Professional Experience:

Data Entry Clerk, ESTES, Stafford VA, 2010-2011

Electronically record inventory and shipping records into custom database

Act as a communication link between customers and drivers to ensure timely delivery of freight Coordinate pick-up and delivery of freight in order to maximize efficiency

Customer Service Representative, Mediacom, Hendersonville, NC, 2005-2008

Directly assisted customers with concerns related to phone, cable, and Internet service

Acted as a liaison between supervisors and customers to remedy customer problems

Answered multiple phone lines while utilizing computerized database of customer records to log complaints and resolutions

Retail Sales Assistant, Biltmore Estate, Asheville, NC, 2003-2005

Assisted guests with gift selection, providing in-depth information about the product line

Handled sales and returns

Maintained inventory and stocked shelves

Provided information to guests about the history and grounds of the Biltmore Estate

Entrepreneurial:

Co-owner and Corporate Secretary, 1988-1994

D.J.W. and Associates, Inc., Hendersonville, NC

Managed and supervised an office of eighteen employees

Administered employee pension and healthcare plans

Responsible for payroll and payroll taxes

Supervised the daily operations of a small business

Education and Training:

BA, Business and Organizational Leadership, Specialization in Computer Applications, Brevard College, Brevard, NC

Professional Affiliations

Member Services, Ford’s Theater, Washington D.C

United States Marine Corps Toys for Tots

Contact this candidate