Collection Rep/Customer Serv Rep
Resume:
JULIA A. PAWLIK
San Antonio, TX 78249
Cell: 210-***-****
************@*****.***
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Career Aspirations: Assertive Financial Representative with a talent for persuasion and negotiation seeking opportunity within a company with a full time and growing future.
Adept at conversing with customers while maintaining positive tones and customer relations. Looking to start immediately.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
SR. COLLECTOR/TEAM LEADER
LTD FINANCIAL SERVICES
4801 NW Loop 410
San Antonio, TX 78229
Manager: Irene Gonzales
JOB DUTIES: JULY 2003 - NOVEMBER 2010
Effectively located and contacted delinquent credit cardholders through skip tracing 2nd and 3rd party accounts while working off a dialer system.
Also negotiated and secured appropriate payment arrangements with checks over the phone, credit card payments, western union payments and mailed in money orders. Structuring an efficient call back strategy to drive up productivity levels and build strong customer relations while leaving 150 messages or more. Followed FDCPA. Customer Service and strong communication skills is enforced to be successful.
• Earned Employee of the Month
• Consistently hit team budget and personal goals while earning a bonus check monthly
• Played a key role maintaining as a Top Performer and Team Lead while helping my peers reach their goals and doing a 2nd talk off if needed
EDUCATION:
High School Diploma- Round Rock, TX- Round Rock High School-93'
Texas Careers- San Antonio, TX- Medical Assistant-01'
Contact this candidate