Software Manager

ALENA SHAUCHUK

Mountain View, CA *****

Mobile: 650-***-****

Email: ****.******@*****.***

US Green Card Holder

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SUMMARY:

• Formal training in manual black box software testing and information technology

• Understanding of Software Development Life Cycle and SQA Methodology

• Knowledge of software testing methodology, tools, and techniques

• Write test documentation such as test plans, test cases, test matrices, check lists

• Analyze technical documentation for ambiguities, incomplete, and/or contradictory requirements

• Research software defects and make them reproducible

• Self-motivated and responsible individual with professional attitude and work ethics

• Experience in communicating with the clients, customers and business partners

• Fluent in English and Russian, fundamentals of German

• Excellent interpersonal and problem solving skills

• US Green card holder

TECHNICAL SKILLS:

Platforms: Windows 7/Vista/XP, iOS, Android OS

Programming: HTML, XML, JavaScript, SQL

Test Automation: Selenium IDE

Networking: TCP/IP, FTP, HTTP, Internet, Intranet

Virtualization: VMWare Server

Bug Tracking: Elementool, Bugzilla, Mantis

Browsers: MS Internet Explorer, Mozilla Firefox, Chrome, Safari, Opera

Applications: MS Office (Word, Excel, Outlook), Peachtree, QuickBooks

EDUCATION & TRAINING:

2012 Software QA, Portnov Computer School, Los Altos, CA

2008 MBA, Dublin Business School, Ireland

2000 BA in Linguistics (English, German), ENVILA Private Institute, Minsk, Belarus

SQA STUDY PROJECT @ PORTNOV

• Test cloud-based web-enabled video hosting and editing application (similar to Youtube)

• Developed test cases for functional and regression testing of the application

• Validated Integration of the application with social networking web sites such as Facebook & Twitter

• Validated application’s GUI for compliance with Usability guidelines published by US Department of Health and Human Services and Industry standards widely accepted in photo sharing and social networking domains

• Participated in cross-browser (MSIE, Firefox, Chrome, Safari) and cross-platform (Windows 7, MAC OS X) testing in virtual machine (VMWare) environment

• Conducted regression and release acceptance testing for all the major and transitional releases

• Executed ad hoc and structured test procedures at all the stages of software development life cycle

• Analyzed software failures, made them reproducible, reported bugs via Bugzilla application

• Participated in regular QA Team meetings and discussions

WORK EXPERIENCE:

2010 – 2012 Quality Analyst (Russian Market), Pocket Kings Gaming, Dublin, Ireland

• Providing B2C support in English and Russian

• Review of the sensitive information of the clients accounts

• Providing best bi-lingual cooperation/translation between the client and company departments

• Work to reach deadlines and keep the high standards of service

• Translation of the tech/legal/specific information for the customers

• Training new agents, etc

2009 – 2011 QA Tester, IIMC Limited, Dublin, Ireland

• Processing registrations and payments for events/conferences

• Responding to queries from delegates by email and telephone

• Circulation of announcements by email

• Preparation of documentation

• Back office administration

2003 – 2009 Operations Manager, Oxigen Environmental, Dublin, Ireland

• Operations/ EPA Reports

• Environmental Management & reporting

• Design & implement procedures to be followed at the facility

• Co-ordination of the operations at the facility (administration)/Logistics duties

• Processing and storage of weighbridge records

• General administrative duties to support the weighbridge & scheduling function

2001 – 2002 Translator, Vilia LTD., Belarus, Minsk

• Organizing and scheduling meetings/ company events/ traveling for CEO;

• Translation/interpreting duties;

• Follow up on all internal and external correspondence /Managing filing system;

• Dealing with clients over the telephone, other ad hoc duties as required

REFERENCES AVAILABLE UPON REQUEST

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