Administrative Assistant Customer Service

Chante Stewart

*** ***** **** *** #**

Brooklyn, NY 11226

Mobile 347-***-**** OR HM 347-***-****

E-mail: *************@***.***

Career Profile:

Exceptional Administrative Assistant experience with strong interpersonal and organizational skills. I pose a keen ability to multitask a variety of challenges and responsibilities.

Skills and Proficiencies

• MS Word

• MS Excel

• Access

• Outlook

• Planning and Scheduling

• Written Communication

• Customer Service

• Interdepartmental Coordination

• Internet Research

• Telephone Reception

• Purchasing

• 55 wpm Typing speed

Education:

08/01-06/04 Borough of Manhattan Community College, New York, NY

Major: Human Services

A.A.S Degree

Experience:

09/04-08/11 Bowery Residents’ Committee, New York, NY

Administrative Assistant, MAP Program

Outreach Specialist, City Wide Outreach Program

Program Aide, Palace Transitional Shelter

Coordinated and performed a range of operational support activities for the program; serve as a liaison with other programs in the company.

Provided administrative/ secretarial support for the program such as answering telephones, assisting visitors, and resolving a range of administrative problems and other inquiries.

Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for Director and Supervisors.

Established, maintained, and updated files, databases, records and other documents; developed and maintained data, and performed routine analyses in the processing of data for recurring internal reports.

Sorted, reviewed, screened and distributed incoming and outgoing mail; prepared, composed and ensured timely responses to a variety of routine written inquires.

Maintained office equipment (copy machine/fax, printers, shredders, phones).

Ordered, distributed (by request) and keep inventory of office supplies.

Received and prepared program bills for payment.

Prepared petty cash and household reports while updating accounts.

Updated employees personnel files, mailboxes, work stations, etc.

Reported to and assist Program Director.

06/01-09/04 Hilldun Corporation, New York, NY

Accounts Receivables Clerk

Maintained an up to date billing system.

Followed up on collection and allocation payments.

Carried out billing, collection and reporting activities according to specific deadlines.

Reconciliation of accounts.

Monitored customer account details for non-payments, delayed payments and other irregularities.

Maintained accounts receivable customer files.

Followed established procedures for processing receipts, cash etc

Prepared bank deposits

Investigated and resolved customer queries.

Processed adjustments.

Communicated with customers via phone, email, mail or personally.

09/03-05/04 YAI National Institute For People With Disabilities, New York, NY

Counsel Aide

Supervised clients in community while out on recreational trips.

Assisted clients with meals and restroom breaks.

Assisted clients with independent functions such as: crossing the street, reading subway maps, ordering lunch, and traveling on public transportation.

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