Manager, Director
Resume:
CHARLENE MOLINA
**** ***** **** ** #**** Stockbridge, GA 30281
E-Mail: *******@****.***
SUMMARY:
• Knowledge of pertinent social services laws, codes and regulations.
• Knowledge of principles and practices of case management.
• Expert in computer programs such as Excel, Word, and Power Point.
• Bilingual Fluent in English & Spanish
EDUCATION:
2004 York College - City University of New York Jamaica, NY
BSW Bachelor in Social Work
• Certificate: Conflict Resolution training
EXPERIENCE:
2007-Present Partnership For Community Action Decatur, GA
Family Advocate
• Determine program eligibility of low-income households.
• Maintain and update client information as needed in Easy Track system.
• Conduct pre and post family assessments
• Collaborate and coordinate services with outside agencies.
• Maintain and verify records documenting individual participant activities,
progress and other services necessary to achieve program goals.
• Monitor participants progress to ensure program goals are achieved.
• Attend community meetings to build resources
Family Advocate ESH/HS
• Recruit eligible children, including those with disabilities.
• Identify the Family Services and Health needs of families and children.
• Complete, maintain and/or update Family Profiles and Family Partnership Agreements (FPA) on each family enrolled and enter data in the Child Plus Family Services and Health modules.
• Establish and maintain a network of resource contacts to facilitate services to meet family needs.
• Make referrals and follow-up to assure delivery of needed assistance to families (provide extended follow-up).
• Provide mandated health screenings for all enrollees and schedule appointments if needed, per the parents consent form being completed.
• Assure treatment plans are carried out.
• Make home visits as needed in an effort to involve parents.
• Obtain complete health history and parental consent on all enrollees.
• Establish updates and maintain confidential files on all enrollees.
• Identify and report immunization status on all children.
• Collect survey information from families and communities for the Community Needs Assessment.
• Monitor child’s attendance and follow-ups as required.
• Monitor center’s enrollment and take necessary action as required by Head Start Performance Standards.
• Generate computer printouts of appropriate reports to assess progress.
• Track volunteer hours and document on appropriate forms.
• Assist with linking families to a medical home and dental home as needed.
• Review CACFP Income Eligibility Application forms and correctly determine free, reduce and paid eligibility category for each child enrolled during each month.
• Assist parents in planning and organizing parent meetings, develop parent meeting programs, and encourage parent participation within all service areas.
• Coordinate and attend all parent meetings at center locations.
• Attend local, state, and national training sessions and community outreach meetings to stay abreast of legal updates.
• Develop and update a monthly calendar of parent activities, training sessions, and meetings that are sent to parents and posted in the center.
• Help coordinate the elections of parents to the Head Start Policy Council and Head Start Parent Committees; train elected officers of the groups and maintain the rosters.
• Enter and maintain all HS/EHS service area information into the Child Plus database.
• Participate in all required training and meetings and share learned information with staff.
2006-2007
Department of Families and Children Services Covington, GA
Child Protective Services/ Case Manager
• Conducted site visits to clients homes.
• Engaged clients in the problem solving process.
• Worked closely with law enforcement agencies, schools, health, and welfare agencies.
• Interpreted and explained laws and regulations to clients.
2001- 2006 Queens Parent Resource Center Jamaica, NY
Service coordinator/ Case manager
• Promoted to Case Manager within 6 months.
• Oversaw case load of 30 clients.
• Reviewed gaps in services and developed intervention strategies
• Developed support systems to meet client needs by identifying and coordinating a
variety of services.
• Evaluated effectiveness of centralized case management system including services
provided and client outcomes.
• Acted as liaison and advocate for clients to community agencies.
• Conducted psychosocial/needs assessment on clients.
Residential Habilitation Coordinator/Supervisor
•Prepared and presented training programs & workshops.
• Assisted in recruitment, training, supervision, and support of volunteers.
• Resolved difficult and sensitive client inquiries and complaints.
• Inputted case management services provided to clients in database.
References Furnished upon Request
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