Customer Service Sales

MICHAEL H. FELD

**-** ***** ******

Douglaston, New York 11362

Home 718-***-**** / Cell 718-***-**** ************@*****.***

SUMMARY

Ethical Operations Professional with extensive experience in client services and financial management. Demonstrated ability to initiate, implement and manage processes with effective communication, strong organizational and interpersonal skills.

PROFESSIONAL EXPERIENCE

CREDIT SUISSE, New York, N.Y. June 2008 – April 2012

Mortgage Middle Office-Trading Assistant

• Supported Residential mortgage trading desks (non agency ARM’s, CMO’s, Single Name CDS, ABX, CMBX, Primex and specified pools)

• Reconciled Front and Back Office systems to maintain correct trading positions

• Responsible for trade capture and P&L analysis on a daily basis

• Consistently address all FINRA issues as they occur

• Coordinated with trading desk, investment bankers and sales desk for monthly securitizations and Macro Exchanges

• Worked closely with sales team to resolve any client concerns and issues in a timely manner

DEUTSCHE BANK SECURITIES, New York, N.Y./Jersey City, N.J. April 1998 – June 2008

Fixed Income/Middle Office/Client Services

• First point of contact for all priority client inquiries, issues and escalations

• Communicate effectively while providing on-going project updates to the internal team members to ensure that project development meets agency standards and client expectations

• Provided support to firm's top tier clients on equity related settlement issues

• Developed, planned and implemented quality control standards through complaint management tracking and follow-up with phone/time management system, reducing operating costs, influencing growth in business

• Coordinated the settlement of client trades with local market agents for the European, Far East and Emerging Markets

Fixed Income Securities April 1998 – December 2006

• Direct liaison between front office trading/sales and all back office settlement areas

• Balanced/reconciled trading positions for FI trading desk, deciphering all trade discrepancies pre and post settlement

• Created and managed online management reports, spreadsheets reducing risk to all business lines

• Proficient in training cross-functional teams while exceeding operation goals

• Reduced operating expenditures, by eliminating 40% duplication of work by restructuring and organizing resources, automating production processes and introducing modifications in workflow

• Analyzed and resolved daily fails that reduced significant financial loss to the firm

M & M Footwear, Jamaica, N.Y. April 1986- March 1998 Inventory Control Manager/Customer Service

• Assisted in development and implementation of computerized bar coding program for multi-retail store operation to maintain accurate inventory and accounting records

• Managed, trained and supervised a team of four inventory associates

• Authorized and ensured validity of customer returns, exchanges, check authorizations, voids, and discretion discounts

• Experienced in financials: acct payable and receivables, invoicing and reconciliations

• Reorganized displays, developed marketing approaches and customer feedback with buyers in upgrading merchandise

• Aided in marketing strategies to increase sales at less profitable stores, generating increased profits, while researching market sector to coordinate product lines with current trends

• Responsible for company’s warehousing and transportation of merchandise between various store locations

EDUCATION

B. S. in Business Management, Jamaica, N.Y. 1992

St. John’s University

Computer Skills: Microsoft Word and Excel, ICI-Impact, DTC Terminal and Bloomberg Systems

Contact this candidate