Helpdesk Network Admin Desktop Support
Resume:
Justin Cheng
Queens Village, NY 11427
*******@*****.***
Objective:
To be successful at Tech Support Position by continuously acquiring technical & managerial skills and utilizing them for solutions to meet client’s needs.
Summary:
Hard working, well spoken, organized, motivated certified IT professional with diverse technical background seeks position and learning growth. I have over 3 years experience troubleshooting various hardware, networks, POS systems and software in a retail/corporate environment. I'm currently working toward computer certifications and my Master Degree in Networking management.
• Performing Jr Network Admin (create/delete user accounts and configure system networks)
• Call center experience: proven analytical, evaluative and problem-solving abilities.
• Excellent written, oral and interpersonal communication skills
• Working knowledge of Raymark, Citrix, MS Office, Vista, XP, and Outlook.
• Supporting remotely using VPN, Remote Desktop, and PCanywhere.
• Using Helpdesk Management/Ticketing system Numara Track-It!
• Experience troubleshooting with Desktop, Laptops, Blackberry, PDA, Printer, Networks
Education and Qualifications:
Study: Network & Communication Management – In progress (Devry University, NY)
Study: Computer Engineer & Electrical Engineer (Queensborough CC, NY)
Study: Comptia A+, Network+, Security+, CCNA, MCSA (ACS Computing, NY)
Technology Summary:
Certifications: Comptia A+ Security+
Systems: Windows 2000/XP/Vista/2K3/Win7, MAC
Networking: TCP/IP, WIFI, SonicWall Firewall, Cisco Routers (learning), Servers, DHCP, SMTP, POP3, TCP/IP, DNS, Active Directory
Hardware: Notebooks, Desktops, Retail POS Systems, Printers, RSA Token, Video Conferencing
Software: MS Office, Outlook, Norton Ghost, PCanywhere, Numara Track-IT
Experience:
Insight – New York, NY July 2009 – July 2009
Lead Technician
Job Description: Perform Insight - JPMChase/WaMu Software Migration Project; Convert all WaMu branches into Chase branches.
Responsibilities:
• Manage a team of three, interact with the employees of the bank, and escalate any issues to the higher ups.
• The Lead Over Staff (O/S) role performs all Lead role activities; however, is flexible to move to different locations when and where the project demands
• Able to lift 50lbs
• Ensure all peripherals are installed and functioning properly
L’Occitane - New York, NY April 2007 – Jan 2009
Helpdesk Analyst
Job Description: Provided 24 hr tech support in a call center for over 200 stores plus office employees and remote users around the United States and Mexico.
Responsibilities:
• Identified, troubleshoot and resolved problems for client user of software, POS hardware, Internet and new computer technology in call center/warehouse environment
• Document and communicate all issues regarding breakdowns and their solution to our Helpdesk system.
• Assume manager role when the store manager is not available at the retail store.
• Jr Network Admin duties (Active Directory, maintain Servers and Cisco Routers)
UPS Store - New York, NY Oct 2006 – Mar 2007
Customer Service Representative
Job Description :Primary responsibility is to deliver world-class customer service to customers. This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others. Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required. Knowledge of Internet applications is preferred. Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75+ lbs.
• Knowledge of coping, faxing, packaging, binding, laminating, and UPS/other mailing services
• Maintain excellent relations with current/new mailbox holder
• Must be able to work independently and work efficiently
Contact this candidate