Front Office Manager

RAJESH K. NAIR

Mobile: 00-968-********/********

Email: ************@**********.***

To attain and contribute towards the success of an organization in Hospitality Industry through a leadership role in Business Development and Operations Management.

Professional Experience

 More than a decade of experience in Front Office Operations and Management, Guest Relations, Reservations and Training & Development in Hospitality industry.

 Presently associated with Ramee Group of Hotels & Resorts, Muscat, Oman as Front Office Manager.

 Proven ability of delivering value-added customer service and achieving customer delight by providing international service standards.

 Proficient in leading dedicated teams for running successful business operations and experience of developing procedures and service standards for business excellence.

 Distinction of steering improvement initiatives with focus on streamlining & managing operations with proactive planning, introducing new concepts, steering changes, etc.

 A keen planner, strategist & implementer with expertise in establishing & managing entire operations with key focus on top line & bottom line profitability by ensuring optimal utilization of resources.

CORE COMPETENCIES

Strategic Planning

 Establish new business and devise short and long term goals/ strategies for business in line with organizational objectives.

 Plan and implement infrastructure/facilities, renovation, and development.

 Develop / implement procedures, control systems for maintaining customer satisfaction and creating guest relation for better business.

 Involved in formulation of budgets and ensuring adherence to planned expenses economically.

Business Development

 Conceptualize and implement strategic plans in tune with the macro business plans, thereby achieving profitability.

 Plan & implement infrastructure/facilities, renovation, development & expansion in hotels.

 Sustain profitable operations through focus on budget, cost analysis & cost optimization.

Operations Management

 Handle entire Operations; inclusive of formulating & implementing the department’s Standard Operating Procedures.

 Ensure high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems.

 Coordinate with in-house and potential guests to understand their requirements and customize the product and services accordingly.

Client Servicing

 Ensure customer satisfaction by achieving delivery of service quality norms by interacting with clients, handle guests’ requests & resolving complaints.

 Execute policies & procedures in the operating systems to achieve greater customer delight.

ORGANISATIONAL EXPERIENCE

NAME OF THE HOTEL COMPANY FROM TO DESIGNATION

RAMEE GUESTLINE HOTEL, MUSCAT OMAN.

4 STAR HOTEL WITH 90 ROOM RAMEE GROUP OF HOTELS AND RESORTS MARCH 2005

TILL DATE FRONT OFFICE MANAGER

THE RESORT

MUMBAI

INDIA

5 STAR HOTEL

WITH 93 ROOM K.RAHEJA GROUP OF HOSPITALITY MARCH 2001 MARCH 2005 ASSISTANT FRONT OFFICE MANAGER

THE RESORT

MUMBAI

INDIA

5 STAR HOTEL

WITH 93 ROOM K.RAHEJA GROUP OF HOSPITALITY AUGUST 2000 MARCH 2001 DUTY MANAGER

THE RESORT

MUMBAI

INDIA

5 STAR HOTEL

WITH 93 ROOM K.RAHEJA GROUP OF HOSPITALITY JULY 1996 AUGUST 2000 FRONT OFFICE ASSISTANT

FRONT OFFICE SUPERVISOR

 Awards Won

- Best Employee of the Month at The Resort India during 2001 and 2002

- Received award from Center of Excellence of the Raheja Group for the successful completion of Hospitality Foundation Module and Vocational Module for Hotel Front Office.

- Recognized as Best Leader for forwarding Social Responsibility of the Company.

ACADEMIC CREDENTIALS

 Diploma in Hotel Management Catering Technology and Applied Nutrition Technical Board of Education, India in 1995.

 B.Com from Bombay University, India in 1993

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