Typing – **+ WPM
Proficient in Word and Excel, basic skills in PowerPoint
Detail oriented and organized
Excellent oral and written communication skills
**/**** to 01/2012 – Mutual of Omaha, Special Risk Services
Claims Department - Customer Service Representative
Answering inbound calls; responding to requests for information from policyholders, agents, brokers, providers, and customers regarding information varying from claim status to policy benefits. Assisted with other duties throughout the department as needed.
04/2007-09/2009 – J.C. Penney
Store-wide customer service; cash register operations; catalog orders; Fine Jewelry sales & inventory; Professional bra fitter; Lingerie & Accessories sales.
11/2007 – 05/2008 – Remedy Intelligent Staffing
Customer Service Representative
Answering inbound calls ranging from questions on insurance applications to policyholder problems with billing.
09/2006 – 07/2007 – Cockle Printing
Typesetter and Proofreader
Electronic typesetting using MS Word; proofreading of completed documents.
01/2004 – 09/2006 – Remedy Intelligent Staffing
Various Clerical Positions
Including but not limited to positions in Group Premium Services, processing premium; Medicare Systems/EDI – analyzing, logging & assigning incoming correspondence, Maintaining provider databases, Assisting BSAs by completing database requests; Law Department – legal administrative secretary, receptionist; Medicare Appeals – Analyst.
12/1991 – 11/1996 – Travelers Insurance Company
Senior Legal Administrative Assistant
Working for 3 attorneys - Typing, filing, contact with outside counsel, transcription from recorded dictation; expense reporting, meeting scheduling, travel arrangements.
12/1988 – 12/1991 – Cohen & Channin
Senior Legal Secretary
Working for 2 attorneys - Typing, filing, client contact, filing papers with court, transcription from recorded dictation, managing appointment calendars, scheduling meetings, travel arrangements, drafting wills and trusts from boilerplate.
06/1985 – 06/1987 – Kestell, Pogue & Gould
Senior Legal Secretary
Working for 2 attorneys - Typing, Filing, Transcription from recorded dictation, client contact, filing papers with the Court.
Manchester High School, Manchester, Connecticut
Ball State University, Muncie, IN
2 yrs Technical Theatre Major
1 yr Computer Science Major
Eastern Connecticut State University, Willimantic, CT
Bachelor’s Degree, History, minor in Computer Science