Customer Service Representative

Ability Summary

Typing – **+ WPM

Proficient in Word and Excel, basic skills in PowerPoint

Detail oriented and organized

Excellent oral and written communication skills

Work Experience:

**/**** to 01/2012 – Mutual of Omaha, Special Risk Services

Claims Department - Customer Service Representative

Answering inbound calls; responding to requests for information from policyholders, agents, brokers, providers, and customers regarding information varying from claim status to policy benefits. Assisted with other duties throughout the department as needed.

04/2007-09/2009 – J.C. Penney

Sales Associate

Store-wide customer service; cash register operations; catalog orders; Fine Jewelry sales & inventory; Professional bra fitter; Lingerie & Accessories sales.

11/2007 – 05/2008 – Remedy Intelligent Staffing

Customer Service Representative

Answering inbound calls ranging from questions on insurance applications to policyholder problems with billing.

09/2006 – 07/2007 – Cockle Printing

Typesetter and Proofreader

Electronic typesetting using MS Word; proofreading of completed documents.

01/2004 – 09/2006 – Remedy Intelligent Staffing

Various Clerical Positions

Including but not limited to positions in Group Premium Services, processing premium; Medicare Systems/EDI – analyzing, logging & assigning incoming correspondence, Maintaining provider databases, Assisting BSAs by completing database requests; Law Department – legal administrative secretary, receptionist; Medicare Appeals – Analyst.

12/1991 – 11/1996 – Travelers Insurance Company

Senior Legal Administrative Assistant

Working for 3 attorneys - Typing, filing, contact with outside counsel, transcription from recorded dictation; expense reporting, meeting scheduling, travel arrangements.

12/1988 – 12/1991 – Cohen & Channin

Senior Legal Secretary

Working for 2 attorneys - Typing, filing, client contact, filing papers with court, transcription from recorded dictation, managing appointment calendars, scheduling meetings, travel arrangements, drafting wills and trusts from boilerplate.

06/1985 – 06/1987 – Kestell, Pogue & Gould

Senior Legal Secretary

Working for 2 attorneys - Typing, Filing, Transcription from recorded dictation, client contact, filing papers with the Court.

Education:

Manchester High School, Manchester, Connecticut

Ball State University, Muncie, IN

2 yrs Technical Theatre Major

1 yr Computer Science Major

Eastern Connecticut State University, Willimantic, CT

Bachelor’s Degree, History, minor in Computer Science

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