Customer Service Quality Assurance
Resume:
Shaquandra Hall
El Paso, TX 79934
**************@*****.***
Objective:
In search of a position with a results-oriented company that is seeking an ambitious, hardworking, career-conscious CNA . A company where my extensive skills, formal education and experience will be utilized toward continued growth and advancement as an asset to your company.
Summary of Qualifications:
Strong record of excellence in Customer Service, Quality Assurance, Care-giving, Communications, and acknowledgment for "getting the job done". Ability to handle multiple tasks and function during stressful situations, while meeting numerous short suspense's with little or no supervision. Proficient in Windows XP/ME/95/98/02, Excel, PowerPoint and Publisher. Over 5 years of diverse and challenging experience in Nursing Home environment, hospital settings and In Home Care.
Employment History:
CNA May 2011-December 2011
Good Shepherd Rehab Center
3001 Aldersgate Road, Little Rock, AR
Performing CNA Duties; Assisting disabled/elderly patients with activities of daily living, transferring, feeding, etc.
CNA December 2010-May2011
Craighead Nursing Center, Jonesboro, AR
Performing CNA duties. Being responsible to care for 10-12 Residents for 8 hours which consist of ADL's, hair care, nail care, eating/feeding, etc.
Enumerator March 2010 to July 2010
United States Census Bureau, Jonesboro, AR
Supervising and meeting with 20 or more enumerators on a daily basis to discuss any problems encountered in the field also responsible for picking up, checking and correcting enumerator questionnaires; correcting and submitting pay sheets
Crew Leader January 2008 to February 2009
Assests INC., Anchorage, Alaska
Supervising and monitoring youth/adolescences for safety in a lock down facility with mental disorders and behavior issues. My duties consist of taking patients outside the environment to participate in curriculum activities, grocery shopping and getting involved with the community. We were responsible for 20-30 patients with two staff per shift.
CNA March 2007 to January 2008
Healthy Hearts and Hands, Anchorage, Alaska
Duties that consist of adls, bathing, eating in a In Home Care Environment.
Store Associate/Cashier (Student Hire)
DECA COMMISSARY
Elmendorf AFB, Alaska
November 2005 to April 2007
Assisting customers in a professional manner, great customer service, accurate cash handling. Worked as a retail associate on Military Base under student hire while in school.
CNA
Providence Medical Center/Childrens
Anchorage, Alaska
May 2006 to April 2007
I worked with children in all departments at a local hospital in Anchorage Alaska. My normal duties were performing vital signs on patients, changing linens and making beds, filling up water jugs, monitor patients, serving nutritional supplements, feeding patients, assisting patients to therapy rooms, encouraging them to do better w/ therapy, taking care a resident personal hygiene, setting up feeding trays, documenting meal/fluid intakes. Observing patients. While in emergency department, my normally tasked to take vital signs of the patients coming and going. Also, assist the patients with toileting and answering patients call lights. Also, tidy up the room and change the linens once the patients vacate the room.
Professional Communication Experiences:
• Talked with families at Providence Extended Care Center about the condition and treatment of relatives.
• Wrote activity plans of the month for the disabled adult and children to keep them occupied throughout the day.
• Volunteered to talk to elderly people in nursing homes to make them feel more welcomed at the place they were living at.
• Served as a receptionist/Office Asst. at the Providence Extended Care Center for medical reasons.
• Volunteered to take patients to their therapy appointments on my off days.
• Experienced duties of a CNA and Caregiver for disabled adults and children.
• Ability to communicate with clients, other caregivers, referral sources and family members.
• Provided companionship, perform household duties, and personal in home care to clients or patients
Education:
East Arkansas Community College
Health Care Admin. (Non Degree)
12 Credits
El Paso Community College
LVN/RN
August 2012-
Basic Education:
Benny Benson School
Anchorage Alaska
High School Diploma
References:
Upon Request
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