Customer Service Sales

Sandra Marshall

** ***** ****, ******, *******

Cell: 905-***-****

Email: ************@*****.***

Over 20 years experience dedicated to planning, production and operations management, sales and customer service, with demonstrated abilities in the areas of Customer Service and Sales Management, Planning, Production Operations and Finance. Committed to achieving profitability and delivering outstanding customer service. Energetic individual with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty and concern for customers needs while ensuring the best interest of the organization is achieved. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Willing and eager to take direction, accept and incorporate feedback to become more proficient in any task or role. Excellent communicator seeking a position utilizing current skills and abilities, with the opportunity for professional growth.

Experience

Parsons Precast Inc., Hamilton, ON

June 2010 – Present

Business Operations and Development Associate

•Planning and Scheduling installations with the construction sites and residential home owners

•Support our major customers ensuring the correct product is ordered in accordance to the site plans, scheduling and delivery meets their inspections and closings, working directly with the site supervisors to ensure successful, quality installations, meeting the company’s efficiency targets

•Coordination and Scheduling of truck loads by geographical region to achieve the maximum efficiency per truck in order to reach company’s weekly/monthly targets along with incentives and bonus

•Providing the drivers/installers with route guides and maps to aid them to their job sites

•Monitoring and maintaining the maintenance schedules, collection of data for eligible rebates,analyzing and providing statistical data on our route and job efficiencies

•Schedule production requirements for the manufacturing facility daily/weekly

•Hold monthly safety meetings ensuring the department works in compliance at all times and follow the safety regulations and procedures put forth by many of our customers

•Handle the customer service counter helping customer with their inquiries, promoting sales and providing estimates

•Purchasing of all supplies required for the department, tracking materials and equipment

•Analyzing efficiencies per truck per day, plant efficiencies and preparing reports for management weekly

Optionelle, (Canadian Leader in Women’s Fashion Direct Sales) London, ON

8/2008 – 02/2010

Managing Director of Sales for European & Canadian Operations

•Developed sales and marketing strategies for Europe & Canada

•Responsible for all areas of European expansion which included relationship building, recruiting/networking, financial and competitive analysis in each market.

•Coordinated recruitment and training for sales and marketing, customer service, production and logistics.

•Gained significant experience while managing all aspects of finance including accounts receivable, collections and accounts payable

•Able to resolve escalated customer issues and find “Win Win” solutions.

•Managed cost and overhead reduction while the Canadian market was seeing a decline in sales due to the economic conditions across the country

Optionelle, (Canadian Leader in Women’s Fashion Direct Sales) London, ON

07/2002 - 08/2008

Production Operations Manager

•Costing and negotiating supplier pricing and arranging product introduction.

•Purchased/managed several categories of product through entire supply chain

•Responsible for managing all operational areas (P&L, marketing, sales and sales representatives, vendor relations, inventory control, personnel, workplace safety).

•Chairman of the Joint Health and Safety Committee

Beauty Industries, Hamilton, ON

01/1996 – 07/2002

Sales & Production Operations Manager

•Worked with sales team and major customers to develop and manufacture product

•Managed collections and accounts payable during receivership

•Handled production and liquidation of excess raw materials and finished inventory

•Responsible for customer service and the logistics operations

Purchasing and CRM

•Responsible for purchasing all materials and findings for production

•Order Entry/Invoicing and fielded customer inquiries

•Processed payments and handled collections

•Prepared KPI reports for management weekly

Sheldrick’s Inc, Mt. Hope, ON

09/1988 - 01/1996

Customer Service Representative

•Order Entry/invoicing/accounts receivable and collections

•Handled complaints and calls related to customer service

•Sales and marketing/merchandising support

•Associate in the retail store

Education and Credentials

Predictive Index Analyst (Psychological Staff Profiling Analyst)

Predictive Success, Mississauga, ON 2008

Joint Health and Safety Certification - OSG, London, ON 2006

Supporting Windows NT Core Technologies Certificate, 2000

Administering Windows NT Certificate, 2000

Data Processing Diploma - Mohawk College, Hamilton, ON 1986

Grade 12 Academic Diploma - Hill Park Secondary School, Hamilton, ON 1984

Computer skills include Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

References

Omar Benedir ~ C.E.O. of Executive 2000 Institute ~ 416-***-****

Derek Radzick~ Installation Manager, Parsons Precast ~ 905-***-****

Audrey Jacobs ~ Administrative Assistant ~ Planning & Development, Haldimand County ~905-***-****

Paula D’Orazio ~ Business Director ~ Ingersol, Ontario ~ 519-***-****

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