Information Technology Technician

Donna M. Slingluff

**** ***** ****, ********, ** 16111 • 814-***-**** • **************@*****.***

SUMMARY

Professional candidate with stable work history, hands-on troubleshooting experience and technology expertise in industrial manufacturing and information technology industries.

EDUCATION

ITT Technical Institute – Youngstown, OH 9/2010

Associate of Applied Science Degree

Information Technology: Computer Networking Systems (Infrastructure)

SUMMARY OF SKILLS

Building personal computers Desktop and Laptop Repair

Utilize and configure Software Install CPUs, CD ROMS, Hard Drives

LAN/WAN Technology SQL

Linux Database Management

Microsoft Server 2003 Microsoft Exchange

VMware Active Directory

Cisco Routers and Switches Wireless Networking

Upgrade PCs to Windows XP, Floppy Drives, RAM, Sound/Video Cards, Vista, Windows 7

Technical Support/Help Desk

MS Office Suite: Word, PowerPoint and Data Entry

EMPLOYMENT HISTORY

Murtech Consulting 6/2012-Current

Refresh Technician- Independent Contractor

Hardware Refresh – Removing old Computers replacing with new equipment

Tech Force Computers / ITT Tech Internship 9/2009-12/2011

Intern (Computer Technician / Network Administrator)

Repair, upgrade and service residential and business PCs including removal of ad-ware, spyware, viruses, etc

Troubleshooting, analyzing and testing of PC hardware

Interaction with customer via phone and in-house support

Kraftmaid 4/2007 – 12/2008

Staging

Scanning and preparing cabinet doors for shipping

Paoli Inc. 9/2005 – 1/2007

Topcoat Sprayer/ Finisher

Spraying topcoat and sealer to finished chairs and numerous types of wooden furniture.

Indiana Handle Company 1/1997 – 8/2005

Ripsaw Operator/ Finish Sprayer

Ran a ripsaw cutting blocks of wood to size according to the work order

Responsible for accurate calculations, measurements and ensured quality

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