Customer Service High School

Martin Luther Loua

**** ****** ***** ***, ***. D, Clarkston, GA 30021

Cell: 404-***-****

*************@*****.**

SUMMARY

Energetic professional offers solid experience in education, interpretation, and customer service. Utilizes effective interpersonal skills in the workplace, demonstrates exceptional organizational and facilitation skills, and adapts well to changing conditions. Fully documented and authorized for employment in the U.S.

PROFESSIONAL EXPERIENCE

TRANSLATOR

Translation/Interpretation with Katmai Government Services LLC, Orlando FL, Aug. 2011 - Present

• Translated French and English.

• Provided training about West African culture to U.S. military personnel.

CALL CENTER SUPERVISOR

International Food Market, Clarkston, GA, Jan. 2009 – Jan. 2011

• Provided leadership for call center.

• Received calls and provided good customer service.

• Managed customer accounts.

LECTURER AND CHAIRMAN

French Department, Cuttington University, Gbarnga, Liberia, 2007 – 2008

• Supervised and evaluated other instructors.

• Taught courses in French as a foreign language at a range of levels.

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ASSISTANT MANAGER

The Liberian Children’s Schooling Project, Gbarnga, Liberia, 2006 – 2007

• Supervised distribution of school materials and supplies.

• Prepared payroll for project teachers.

TEACHER’S ASSISTANT

Diplomatic Writing in French Course, La Source University, Conakry, Guinea, 2005 – 2006

• Substituted for primary lecturer.

• Facilitated review sessions for students

• Tutored struggling students

EDUCATION

Masters in Management, La Source University, Conakry, Guinea, 2006

Bachelors of Arts in African Literature, General Lansana Conte University,,Conakry, Guinea, 2006

High School Diploma, Kipe High School, Conakry, Guinea 2000

LANGUAGES

English, French, Kpelleh

SKILLS

Certificate of Completion in Developing Democracy in the World, ERA/USA, Columbia, SC, 2008

Certificate of Completion in Teacher Training Workshop, Liberian Children’s Schooling Project, Gbarnga, Liberia, 2007

Computer Literacy Program,Conakry, Guinea, 2002

Certificate of Achievement in Intensive English Course, Centre of Languages & Professional Studies, Ghana, 2002

REFERENCES

Pepe Dore, Supervisor at International Food Market I will provide phone number upon

Dr. James Fisher, Professor at University of South Carolina request.

Contact this candidate