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Customer service, Call center, Retail

Odessa, TX, 79762
November 23, 2009

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Kimbra LeAnn Autry

**** ***** ***

Odessa, Texas 79762



· 2004-2007 – Hardin-Simmons University

Box 16190, Abilene, Texas 79698

Degree: Bachelor of Behavioral Science

Major: Speech-Language Pathology

Minor: Psychology

· 2003-2004 – Otero Jr. College

1802 Colorado Ave., La Junta, Colorado 81050

· 1990-2003 – Crowley County School District

602 Main St., Ordway, Colorado 81063

Degree: High School Diploma

Work History

· 03/2008-07/2009 – Blue Cross Blue Shield of Texas

4002 Loop 322, Abilene, Texas 79602


Supervisor: Sammie Tindall

As a Customer Advocate I assisted with calls from both members and providers. I assisted both with claims processing information and benefit concerns. Had to document the phone call precisely in system. Also must adhere to a daily schedule given at the beginning of each day for breaks and lunches.

· 07/2005-09/2007 – Sears Holdings

4310 Buffalo Gap Rd., Abilene, Texas 79606


Supervisor: Craig Beyer

As a Central Aisle Cashier I worked in every department in the store. I was responsible for checking out customers, helping the customers with their credit applications, payments, and/or questions. Helped to keep the store in good order, and assisting with setting up and taking down displays.

· 05/2004-08/2004 – JC Penney

3301 Dillon Dr, Pueblo, Colorado 81008


Supervisor: Ollene Neveils

As an associate in the catalog department, I was responsible for checking in the catalog shipments that came in, placing catalog orders, doing returns, assisting with credit, and providing excellent customer service. When opening, I was also responsible for setting up each register in the store with the correct amount of opening money for their drawer.

· 08/2003-05/2004 – Otero Jr. College

1802 Colorado Ave, La Junta, Colorado 81050


Supervisor: Tamra Collins

As Mrs. Collins’ assistant I was responsible for handling paperwork such as grading assignments given to the students and handling class when she was either absent or late.


· Very dependable employee

· Have great customer service skills.

· Have good computer skills. Comfortable using the Microsoft Word Programs.

· Experienced in handling money and doing transactions.

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