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Quality Manager

Gunter, TX, 75058
August 29, 2012

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Brad Dowlen

*** ****** ******

Gunter, Tx. *****

Cell: 972-***-****


I learn and adapt very quickly, I work well with others, and can multi-task, train others, and need little to no supervision. Six Sigma Certified Green Belt.


Caterpillar INC.

5/6/11 to present.

Title: Section Manager

JOB DUTIES: Reporting directly to this position are Group leaders and various levels of Operations support personnel.

Principle Activities include:

1. Ensures effective operation of an assigned area of manufacturing to meet established schedules and production requirements while maintaining cost. Currently oversee Paint and Hazards waste. Develop plans for efficient use of materials, machines and manpower to achieve manufacturing cost, quality and inventory management target.

2. Monitors customer delivery performance, cost reduction programs, lead-time improvements, and quality improvement projects that will enhance customer value and business unit results.

3. Establishes cost and quality goals and ensures the efficient integration of factory, logistics,

maintenance and quality to achieve targets for assigned area.

4. Ensures proper direction and supervision of activities in assigned area to maintain effective utilization of personnel and machinery.

5. Determines needs and coordinates actions required to maintain standards of efficiency, quality and safety in area supervised.

6. Implement various corporate initiatives such as 5S, Lean Manufacturing, 6 Sigma, Internal Certification, etc.

7. Promotes development of people through continued education, employee involvement, increased responsibility and ergonomics. Trains new Leaders on manufacturing quality. Sets goals and assists team in meeting quality goals/standards.

Additional responsibilities,

1. Manages multiple sections and reports to the Facility Manager.

2. Owns the Continuous Improvement process, making sure new ideas are generated, worked and implemented, and any roadblocks are eliminated.

3. Initiates and conducts process improvement dialogs with Section Managers, Team Leads and Team Members.

4. Develops detailed near-term and long-term production plans.

5. Drives root cause analysis and resolution on all forms of loss, i.e., safety, quality, production.

6. Performs periodic audits for safety behavior, 5S, quality, standard work, productivity and overall equipment effectiveness (OEE).

My position is responsible for a three-shift operation. Coordination of material, equipment, manpower and quality rests with this position as well as meeting schedule requirements. Work direction, problem solving and coordination with support departments are a major responsibility. Determining budget requirements, cost savings projects, forecasting production needs and ensuring quality standards are maintained rests with this position. Adheres to established standards, policies and practices relating to quality, cost reduction, safety, ergonomics, affirmative action, etc. in performing assigned duties .One of my biggest accomplishments in the Paint Department has been, reducing the DPU’s “Defects Per Unit” from 80 per machine to an average of 15 per machine, in one year. Many other changes and improvements that all increases productivity, throughput, and” ROI” Return on Investment.

GP Rubber (Confidential) (November 2010 to Present)

Manufacturing Supervisor•

Responsible for the coaching, training, and production of 20 hourly employees.

Supervises security, maintenance and operational use of equipment

Ensures finished products conform to company standards and satisfy GMP regulations.

Responsible for all aspects of managing staff including selection, training and development, coaching/counseling, conducting performance evaluations, communication of operations goals/objectives, etc.

Adjust, modify and release orders and inventory as needed

Work with Quality and Operations Management Team to improve operating efficiency and meet quality standards.

Lead and participate in continuous improvement projects.

Provide our staff leadership that creates a strong team environment and fosters open communication.

Accountable for ensuring operations business plan objectives are achieved on a daily basis.

Unarco Material Handling, Inc.

Manufacturing Supervisor 2nd Shift (May2008 to Feb.2010)

Verify orders are shipped with correct products and packaged correctly.

Receive and accurately note all discrepancies on inbound freight

Ability to operate all forklifts, stand-up, sit down, reach truck, rider jack, wrapper machine, order picker, most all warehouse equipment.

Provide forklift training to new and current employees that require re-certification per company policy.

Conduct safety training classes and documentation weekly.

Create all standard operating procedures for department, team leader for yearly inventory control.

Possess a strong working knowledge of plant manufacturing operations, processes and production flow.

Able to resolve a wide range of safety, quality, production, logistical and human relations problems by analyzing, observing and interpreting situations and data in a timely manner. Focus on identification of "root causes" and taking the proper steps to resolve them.

Knowledge of SAP, Excel, Microsoft applications, etc.

Understanding of lean manufacturing concepts. Ability to utilize in daily operations.

Strong knowledge of creating employee handbook for policy interpretation and administration.

Madix Inc – Terrell, TX

Manufacturing Supervisor 2nd Shift (2006 to 2008)

Planned and managed all paint line warehouse activities pertaining to a specific area in order to meet or exceed company objectives.

Maintained a safe and healthy working environment in accordance with all International and governmental regulations

Maintained or exceeded Quality standards pertaining to all specific areas of the warehouse.

Maintained or exceeded performance standards 100% on time delivery. Worked closely with other managers to ensure continuous flow of internal materials.

Responsible for hiring, training of new employees and the ongoing training of incumbents to ensure quality and productivity goals are met or exceeded.

Ability to focus on customer needs and customer service while ensuring that all company policies and procedures are met.

Identify, through a proactive approach, potential cost-saving and efficiency gain opportunities in a specific area to improve overall site operating cost.

Hired, trained, and supervised 40+ hourly employees.

Motivate team members to achieve company goals as well as their individual goals.

Write performance reviews, ensure company policy is followed, and maintain a continuous workflow through each of my departments to meet company needs.

Demonstrate equipment operations and work procedures to new employees and assign employees to experienced workers for training.

Provide instruction on employee expectations, proper methods, and issue verbal and written warnings per company policy.

Inspect, manage materials, products and equipment for defects. Disposition products to meet customer requirements and provide solutions for improvements.

Provide team with guidance, motivation, and support to consistently achieve OTD, quality improvement, and total customer satisfaction.

Experience using SAP Business Workplace program.

Lawrence Marshall – Denison, TX

Finance Manager (2002 – 2005)

Negotiated with lenders on rates, terms, and structure on behalf of customers.•

Reason for Leaving – Car dealership was sold.

Fisher Controls – Sherman, TX

Team Lead – Paint Department (1997 – 2001)

Conducted audits, inspected production, trained new employees on proper policy, and presented reports to Production Manager.

Calibrated measuring equipment, ordered paint from vendors, and mixed / measured all chemicals.

Helped build the return system for powder coating area which saved us time and money and loss of powder coating product increased productivity and quality.

Reason for Leaving – Company Lay-Off.

MEMC Southwest – Sherman, TX

Machine Operator (1994 – 1997)

Ran reactor machine for silicone wafer production.

Reason for Leaving – Lay off.

1992-1994 -Self Employed


Attended Grayson County Community College (1988 – 1992).

Graduated from Gunter ISD.

Attended Texoma Regional Police Academy and received Woody Blanton Award for top officer in the class.


Mig / Stick welding, CNC machine set-up, micrometers, calipers, working with hydraulic equipment, OSHA Regulations, labor laws, First Responder Training, and certified Forklift

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