Hospitality Resume

**** **** **** **. ******* Fl ***** • 413-***-****

Jessica G. Judson *******.******@*****.***

OBJECTIVE

To secure a position in the Hospitality Industry utilizing my exceptional people skills and organizational experience

Currently employed by the Renaissance Marriott Hotel (Reservationist) and Golf Galaxy in Orlando, Florida

EDUCATION

Western Carolina University Cullowhee, NC

B.S. Sport Management May 2008

Concentration in Professional Sport Management

• GPA 3.20/4.00

• Financed 75% of cost of education and living

RELATED EXPERIENCE

Marriott Rennaisance Hotel Orlando, FL

September 2008-Present

Front Desk Clerk

Organize, confirm and process all guests checkins and checkouts, room reservations and cancellations • Handle guests’ requests and relay messages to guests • Organize and complete daily paperwork • Explain room features to guests • Give directions, make reservations and act as a concierge • Responsible for carrying a bank and acting as a cashier for gift shop • Cash out bank at beginning

and end of shift • Process adjustment vouchers, paid-outs, and miscellaneous charges • Answer phones

Golf Galaxy Orlando, FL

Cashier November 2008-Present

Richmond Braves Baseball Club - AAA affiliate of the Atlanta Braves Richmond, VA

January - Aug 1, 2008

Ticket Operations Trainee

Organize and handle group and individual ticket sales • Generate mini-plans, season ticket and group sales • Handle phone and walk-up orders • Keep sales records, organize and facilitate special event nights • Assist with in-school presentations and brainstorming new marketing plans • Game day responsibilities include event management and supervisory role of game day staff • Utilize strong customer service, communication and organizational skills

WCU Intramural Department Cullowhee, NC

Intramural Supervisor Spring 2005 - Fall 2007

Organize Meetings • Supervise intramural activities and attend to injuries quickly and efficiently • Fill out forms, set-up fields and pick up equipment after the games’ completion • Utilize strong teamwork and communication skills

Intramural Office Assistant Fall 2004- Fall 2007

• Secretarial duties including computer work

COMMUNITY SERVICE

Jewish Community Center Springfield, MA

Don’t Just Sit There Youth Group Fall 2001-Spring 2004

• Adopted families for three Christmas’

• Bought families gifts and food

• Participated in “Rays of Hope” Walks for breast cancer research and awareness

• Organized social gatherings, such as concerts and carnivals

COMPUTER SKILLS

• Microsoft Word, PowerPoint, Excel, Ticketmaster, PMS, Marsha, Digital Camera Image software and internet browsers

ACTIVITIES & HONORS

• Attended the 2007 National Intramural Recreational Sports Association Conference in Minneapolis, MN

• Attended two Georgia Southern Conferences in Savannah, GA, 2006-2007

• Member of the Sport Management Association, 2005-2007

• Jewish Federation Scholarship, 2005-2008

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