Customer Service Technician

Location:

Posted:

September 19, 2011

Ozone Park, NY, 11417 Email: *********@*****.***

David A. Brand

OBJECTIVE:

To obtain a position in the customer service field, where my people skills will be utilized.

SKILLS

CDL C with Passenger Endorsement

A+ Certified Technician

EXPERIENCE

Inta-Boro Acres Inc., Ozone Park NY 8/1990 – NOW

Dispatcher/ Supervisor/ Call-taker

- Answered phones in a courteous and professional manner, regardless of the level of tension, or the amount of calls coming into the dispatch room.

- Assisted call-takers with the correct entry of reservations for customers

- Assisted call-takers with any incidents with customers stemming from misunderstandings or technical problems.

- Answered varying questions from owner/operators regarding customer pick-up locations and the best way to get to their destination.

- Gave owner/operators detailed directions to either their pick-up, or destination address using Google maps

- Mediated several incidences where customers were unhappy with the company’s service, ensuring their continued patronage.

EDUCATION

The Chubb Institute, Westbury, NY 2003 – 2006

Network Security Diploma

References Furnished Upon Request