Technician Manager

John C. Anders

**** ******* **** 205-***-****

Northport, Al. 35473 *************@*****.***

CAREER SUMMARY:

The first segment of my career was Ten years of Telecommunication experience functioning in various roles at different major companies. I performed the roles of Equipment Installer, Network Manager, Senior Transport and Switch Tech, and finally Site Manager. These were all in a central office environment. Every job change was from recommendations from my superiors at that time. I have been involved in every aspect of a central office and work closely with sales and customer clients alike.

The next segment of my career has been 2 years of experience in Information Technology at General Electric PAC’s systems. Presently I have been installing satellite systems for DIRECTV. I have held numerous positions including Installer, senior technician and finally doing direct contract labor for DIRECTV as a private contractor.

I am a technology generalist that has succeeded in two very different industries. My key strengths include driving results, building high performing teams, client focus and problem resolution. I prefer working in a fast paced environment. I have extensive leadership, program/project management, and central office technical training. These strengths have enabled me to deliver quality applications/projects on very aggressive timelines and within budget. I have experience managing customer and vendor relationships, including the management of building a major central office into a fully functioning multi million dollar site. I have worked at large multi-tiered organizations and consistently received high employee and client satisfaction results.

EXPERIENCE:

DIRECTV SBCA Certified Installer / Contractor nstp2dyf1n (October 2004 until present)

Contractor

Currently I do direct contracting for DIRECTV. Im responsible for customer installs , service calls, and sales. I have been trained in both standard and High definition installation. I can upgrade all forms of satellite and standard cabling systems, and am familiar with all installation practices.

General Electric Medical Systems (May 2002– October 2004)

PACS Installer and Technician

Managed a team responsible for the business client account management. The team supported the client from ideation through initial implementation for new applications as well as enhancements to existing systems. The scope included all telecom business functions such as pre-order, order, provisioning, trouble management, billing, disputes, and decision support. The team functioned as the customer advocate, developed high level business requirements, engaged resources, facilitated user acceptance testing and coordinated resolution of issues. The team was very successful at facilitating compromise on issues between the business clients and IT and enabled both organizations to achieve results. By developing a strong relationship with the business clients, the team was able to deliver a strong technical solution that met the business needs. Client satisfaction survey results were well above the IT average.

TELECOM EXPERIENCE

7/1999 - 9/2001 ITC^ Deltacom Jacksonville, Fl.

Switch Manager

* Performed joint commissioning on DMS 500 initial (SPM's, DTC's, DTCI's, SMA2's, MTM, IOM, etc.)

* Evaluated employee performance, trained and developed technicians to carry out tasks for the switch center.

* Established guidelines and performed maintenance on all equipment in the switch center.

* Equipment to include but not limited to DMS 500, Alcatel DACS, 48V Power Plant, Environmental Control systems, Fire suppression systems, security systems, and emergency AC generator.

* Interface and co-ordinate with other departments within Switching services and Network services to accomplish any task that might arise for the site.

3/1998 - 7/1999 Intermedia Communications Charlotte, North Carolina

Senior Technician

* Responsible for test and turn-ups for DMS installations.

* Responsible for trouble resolutions for all circuit outages.

* Responsible for installation and turn-up of all equipment, network and customer based, to insure bandwidth for present and future service.

* Responsible for the performance maintenance of all Charlotte co-locates and all equipment.

* Responsible for all training of new employees to the Charlotte office.

* Responsible for all records of equipment used at the different sites.

* Primary on calls technician for service outages and vendor assistance.

* Responsible for all transport and switch equipment at the Charlotte node.

9/1996 - 3/1998 Teleport Communications Group (TCG) Denver, Co.

Senior Switch Technician

* Responsible for test and turn-ups for all customer installations.

* Responsible for trouble resolution for all circuit outages.

* Have extensive background on OC3, OC12, and OC48 equipment.

* Hands on in depth knowledge of ATT DACS IV, DACS II and Titan 5500 as well as the tellabs 532 equipment.

* High level experience with TTC 224, 310, 209a, 307 test equipment. Centest 550 and 650 and their installation and upgrade.

11/1993 - 9/1996 QWEST Communications/ S.P. Telecom Denver, Co

Network Management Center

* First point of contact for service interruptions.

* Responsible for maintenance, software upgrades to Tellabs DACS, fault isolation within a multi-switch DMS-250 switch network.

* Performed translation verification and fault isolation for translation engineering on DMS 250

* Interface and co-ordinate activities among end users, resellers, vendors, RBOC's, IXC's, field technicians, and any other involved parties on a daily basis.

1/1990 - 1/1993 Alcatel Network Systems Atlanta, Ga.

Installation technician

Installed and tested Alcatel 1631 and 1633 DACS systems.

* Performed layout and installation of bays, cabling, Abam wiring, and BDFB power wiring.

* Performed and tested coax connections and associated stress tests on cables and test equipment.

10/1988 - 10/1990 USAF Texas

Biomedical Equipment Technician

* Installed, repaired,calibrated, maintained all Hospital equipment for the U.S.A.F

EDUCATION:

Have attended the following courses.

* Northern Telecom Basic Translation

* Northern Telecom ACD Translation course

* Northern Telecom CCs7 Basic translation course

* DMS 500 Digital Switching systems technician course.

* DMS 250 Digital Switching Systems course.

* DMS 100/200 Digital switching systems technician course.

* MSL 100 Digital Switching systems technician course

* DMS 250 Operational Measurement / Traffic Analysis

* ISDN Hardware Maintenance technician course

* LPP hardware maintenance.

* S/DMS Access Node Operations/ Maintenance and provisioning.

* DMS Super node Meridian Mail GP features.

* Management training courses.

* PACS Administrator courses.

References

Availible on Request

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