Customer Service Manager
Resume:
Steven Cropp
High Ridge, MO 63049
******@***.***
Professional Objective:
Manager, Supervisor or other leadership role in a Plastics related manufacturing setting involving Production, Process Engineering or Equipment Maintenance.
Some Career Highlights and Accomplishments:
At Packaging Plus managed a maintenance department with annual budget of $650K. Designed and developed an Excel based CMMS program, later converted to PP’s IQMS plant management system. Established a spare parts inventory system from the ground up.
At Perrin Mfg., designed, specified and installed a manufacturing cell which included 4 assembly lines and a crew of 45 with 3 direct reports. Personally trained all personnel including supervision and quality control.
Developed HMI and logic on Barber Colman Maco 4000 for Promax line of injection molding machines distributed nationally.
At HPM part of 2 man team developed HMI and logic on the Universal line of injection molding machines utilizing the Barber Colman Maco 4000 platform distributed nationally.
20+ years in equipment maintenance
12+ years field service
20+ years in leadership roles
12+ years processing and production
Education and Training:
Formal training and Certification
• Paul Munroe Hydraulics Certification
• Barber Colman Maco Machine Control system Authorized System Integrator
• CAPM Training complete awaiting test date (Project Management)
Other training
• High Temperature Materials Applications
• Prototyping Methods
• Glenn Beall Plastic Piece Part Design
• Allen Bradley Motor Control
• Dale Carnegie Human Relations and Public Speaking
• Quality Circle Applications (forerunner to Six Sigma)
• GE PM1000 Control through Beloit IMM training
• GE PM2000 Control through Reed Prentice IMM training
• Conair Auxiliary Equipment Application and Maintenance
• Telemechanique PLC Programming and Applications
• Some college toward a Plastics Technology AS degree
Employment History:
Production Supervisor
SEMCO Plastic Company, St. Louis, MO. 10/2010 – 10/2011
A plastics manufacturer engaging in injection, blow and thermoset molding for both proprietary products and custom contracts. Supervisor over average crew size of 25. Duties included adherence to cycle times, maintain quality output, establish improved cycle times where possible, train and mentor subordinates as needed.
Production Supervisor
American Plastics Group, Union MO. 1/2010 – 10/2010
An injection molding company with both proprietary products and custom contracts. Supervisor over average crew size of 20 to 25. Duties included adherence to cycle times, maintain quality output, establish improved cycle times where possible, train and mentor subordinates as needed.
Reason for leaving: Shorter commute
Field Service Technician, Assembly Technician
Ouellette Machinery Systems, Fenton MO. 5/2009 – 1/2010
A manufacturer of palletizing and de-palletizing machinery and systems for the plastic container industry. Duties included panel wiring, installation of mechanical and pneumatic systems and drives. Field Service, commissioning and after market service upgrades, customer interface and training.
Reason for leaving: Opportunity to return to the Plastics Industry
Maintenance Group Managerial Level Salaried Supervisor (Dept. Manager)
Packaging Plus LLC, Santa Fe Springs, CA 5/2006 – 12/24/2008
A manufacturer and contract pagkaging group. The SFS injection molding facility produced $12 MM annually. Responsible for operational viability of the entire facility including ISO, AIB and Hazmat compliance. Managed a budget of 650K+. Built and maintained spare parts inventory, upgraded CMMS and developed safety training program.
Reason for leaving: Wife relocation to the St. Louis area in Dec., 2008
Regional Sales and Field Service Representative
Negri Bossi USA, Anaheim, CA 9/2004 - 4/2006
A manufacturer of plastic processing equipment distributed world wide. Responsible for Field Service nationally as dispatched and technical support of Western Region Sales representatives, customer service and training.
Reason for leaving: Excessive travel becoming close to 60%.
Molding Dept. Maintenance Mechanic
St. Gobain Calmar, City of Industry, CA 1/2001 - 10/2003
Manufacturer of pump spray and dispensing components for consumer products. Responsible for maintenance and repair of all equipment associated with a molding facility comprised of over 150 pieces of equipment including over 25 IMM’s.
Reason for leaving: Facility relocating to Mexico
In the 90’s I was very familiar with a machine line built in South Korea. As the single most knowledgeable individual in the USA on this manufacturer and product line, I followed this equipment line as an employee of a distributor or as an independent service technician. Associated with development and distribution of this machinery line, I served with these companies or as an independent service contractor:
Owner
Techsource, W. Covina, CA 1/1990 - 5/1994 & 6/1999 - 1/2001
Contract Field Service and Customer Service; and fabrication/installation services
Technical Services Manager, Liaison Engineer
Promax, Rancho Dominguez, CA 5/1994 - 6/1996 & 1/1998 - 6/1999
Distributor of DHC Injection Molding machinery under the PROMAX brand. On 1/1998 returned to PROMAX when HPM decided to utilize equipment built by Welltec
Western Region Service Manager
HPM Corp, Mt. Gilead, OH 6/1996 - 1/1998
Plastics process equipment manufacturer based in Mt. Gilead, OH. HPM originally planned to attach the UNIVERSAL logo to equipment built by DHC S. Korea but changed to equipment built by Welltec Hong Kong.
Positions held prior to 1990 are noted below. Information as to specific duties, salary history or reason for leaving are available on request.
Shop Foreman 5/1988 - 1/1990 Everest Plastics Anaheim, CA
Process Engineer 11/1986 - 5/1988 Winkler Flexible Products, Commerce, CA
Process / Project Engineer 3/1984 - 11/1986 Setco Los Angeles, CA
Assistant Product Manager 2/1982 - 3/1984 Perrin Mfg. City of Industry, CA
Maintenance Mechanic 6/1979 - 2/1982 Anja Engineering Monrovia, CA
Maintenance Mechanic 'B' 2/1978 - 6/1979 Anglo American Molding Tustin, CA
Lead Setup man 9/1974 - 2/1978 Cutter Laboratories Covina, CA
Contact this candidate