Customer Engagement Specialist

JACOB A. REESE

*** **** **. *******, ** *****

Cell: 724-***-**** Email: *******@*****.***

OBJECTIVE

I am seeking a position where I can use my degree in Sport Management to learn more about business and to apply, as well as strengthen, the skills I have learned in college.

EDUCATION

California University of Pennsylvania (2008-2009, 2010-2012) California, PA

• Graduated August 2012 with a BS in Sport Management.

• Sport Management Major, including Sports Finance, Sports Economics and General Sports Business

• Organized and managed a basketball tournament in conjunction with my Marketing class.

• Acquired entry level knowledge of supply and demand via work programs through the Pittsburgh Steelers.

• Completed training in Schedule Star program, which is designed to create and organize schedules for a season or semester of sporting events.

Hagerstown Community College (2007-2008) Hagerstown, MD

• Completed general education classes.

Grace Academy (High School Diploma - Graduated 2007) Hagerstown, MD

• Played and lettered as a Varsity team member from 9th through 12th grades in soccer, basketball, and baseball.

• “All Sports Award”. Recognizes senior athletes who compete in every sport while in high school.

RELEVANT WORK EXPERIENCE

Dick’s Sporting Goods (August 2012 - Present) Natick, MA

Customer Engagement Specialist

• Hired to greet customers but, within one week, moved to other departments including footwear and team sports.

• Provided sports-related customer assistance including answering questions and making recommendations.

• Utilize computer system to order online merchandise.

Penn State University Greater Allegheny (May 2012 – July 2012) McKeesport, PA

Intern

• Assisted Baseball Head Coach/Athletic Director with daily operations.

• Created Microsoft documents, prepared schedules for the upcoming year, and completed online research.

• Attended and assisted in-state and out-of-state showcases and day camps.

A D Starr (January 2012 – May 2012) Pittsburgh, PA

Desk Associate

• Provide assistance to customers and process their sporting equipment orders.

• Assist with day-to-day operations within the office as well as the warehouse.

NON-RELEVANT WORK EXPERIENCE

Rocky’s Pizza (September 2009 – August 2010 & May 2011 – August 2011) Hagerstown, MD

Delivery Driver

• Hired as a delivery driver, but also provided customer service in the store.

• Answered phones, took orders, made change, prepared food, cleaned, and other responsibilities.

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