Manager Customer Service
Resume:
Sharice Keyes
*** **** **** ******, *** York, NY 10016
*****.**@*****.***
EDUCATION
Northeastern University Boston, MA
Bachelor of Arts in Journalism December 2010
G.P.A– 3.4
Member of the Phi Beta Sigma Honor Society 2006– Present
Member of Sigma Alpha Lambda Honor Society Inducted in 2010
EXPERIENCE
Pro-Media Communications, Intern, New York, NY 06/2010-09/2010
• Transcribed interviews with donors, journalist, and City Harvest staff for a City Harvest presentation that displayed external and internal viewpoints and attitudes toward City Harvest.
• Created media lists with the use of Cision.
• Researched potential media outlets to pitch for clientele.
• Researched and updated contact information for event media lists.
• Created paste-ups for clientele featured in internet or print media.
• Maintained contacts in company database called FileMaker.
Northeastern University, Assistant Equipment Manager/ Verification Assistant/ Proctor Boston, MA 01/2008-12/2010
• Assisted students in the retrieval and mailing of transcripts and important student documents.
• Verified student enrollment.
• Researched and recovered student files through Banner/Extender and micro-film systems.
• Assisted Senior Registrar Assistant with office duties: mailing, photocopying, office clean up, faxing, answering phones, cataloging files, organizing documents and running errands.
• Washed, folded and prepared athlete apparel and equipment.
• Assisted coaches and athletes' needs and concerns.
• Assisted Head Equipment Manager with the preparation and clean-up of game day activities.
• Cataloged and inventoried all athlete apparel and equipment.
Adidas, Sales Associate New York, NY 6/2010-9/2010
• Assisted customers with finding apparel and athletic equipment, while aspiring to meet a sales quota.
• Stocked, tagged, cleaned, and maintained on-floor merchandise.
• Maintained a clean fitting room area.
Discover Roxbury, Northeastern Students 4 Giving, Service Learning, Boston, MA 1/2010-4/2010
• Researched demographics and community cohesion examples to advise Discover Roxbury in future marketing endeavors.
• Created sociological/ demographic database on the Roxbury population regarding the areas of economics, marital status, age, gender, sexual orientation, race, language and education.
• Created sociological analysis on the demographics of Roxbury. Found that there was an ignored race and cultural market within the Roxbury community, also discovered that the majority of Roxbury population that fall under the poverty line correlates with poor educational backgrounds.
• Pitched marketing strategies and events based on research to advance Discover Roxbury programs.
• Consulted and helped make decision on the distribution of charitable funds for organizations benefitting the Roxbury community.
Buttercup Bakeshop, New York, NY 5/2008-9/2009
• Monitored freshness of all bakery products by verifying product dates.
• Stocked shelves and tables in accordance to par levels in the bakery guidebook.
• Thoroughly checked bakery items for excellence in appearance and taste.
• Baked breakfast items and decorated cupcakes and cakes.
• Handled customer feedback and orders and relayed them to the Bakery and Food Service manager.
• Handled clerical duties such as labeling and signing bakery products, handling opening and closing tasks, and seeing to it that safety, storage and labeling measures are followed.
• Communicated with the production bakers regarding any product that was sold out or running low.
• Performed general cashiering duties and general house-keeping tasks.
Barnes and Noble Café New York, NY 5/2007– 4/2008
• Performed cash handling and register services
• Prepared and served beverages in a timely manner.
• Cleaned preparation and bar area.
• Organized and inventoried storage area to allow easier access.
• Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Middlegate Mortgage, Inc., Office Assistant, New York, NY 9/2006-5/2008
• Worked directly with Office Manager with secretarial needs such as filing, faxing, and memos.
• Assisted in the creation and development of a company newsletter.
• Reviewed and catalogued office files.
Rubenstein Associates, Intern/ Assistant, New York, NY 5/2005– 9/2006
• Researched, created and developed a company Vendor Database.
• Personally assisted Office Manager and mail office with everyday office and secretarial needs.
• Researched information for existing and potential clientele.
• Created memos and provided corresponding backup of distribution to employees for reimbursement of personal charges on company corporate accounts.
• Created press kits.
• Updated and revised internal contact sheet.
• Filed and created paste-ups.
Achievements: Given the honor to attend the Essence Magazine Anniversary event at Time Warner Center. Internship granted beyond summer on a part-time basis throughout senior year of high school and summer before freshman year of college.
Tiger Schulmann’s Karate New York, NY 6/2002- 9/2005
• Provided customer service by managing the front desk.
• Assisted in the preparation of in-house parties.
• Performed janitorial duties.
SKILLS: Knowledgeable in Microsoft Word, Excel, and Power Point. Knowledgeable in InDesign, Illustrator and Final Cut Pro. Knowledgeable in operation of video/camera equipment. Fluent in Spanish.
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