Customer Service Human Resources
Resume:
Adriana Murillo
Romeoville, IL 60446
**************@*****.***
Professional Statement:
A goal oriented, responsible individual with ethical and analytical problem solving skills. Experienced in the areas of recruiting, administration and management. Bi-lingual fluently speak, read and write English/Spanish. Actively seeking an opportunity within Human Resources field.
Education:
Robert Morris University Orland Park, IL June 2010
Bachelor of Business Administration Degree, Concentration: Management
Internship:
02/2010-04/2010 Creative Staffing Solutions Inc. Tinley Park, IL
Human Resource Specialist
• Posted positions on job boards, rigorous reviewing of resumes, and the screening process of applicants.
• Scheduled appointments and interviews for qualified candidates.
• Administered diagnostic testing, reference verification, placed candidates on temporary
Assignments.
• Adhered to all state and federal employment laws while maintaining a high level of confidentiality.
Work History:
12/2010-Present Ashley Ellis Inc. Naperville, IL
IT Search Executive
• Focused on revolutionizing the IT industry through a personal touch.
• Primary goal is to simplify and personalize the complicated hiring process for both parties.
• Posted positions on job boards, rigorous reviewing of resumes, and the screening process of applicants.
• Scheduled appointments and interviews for qualified candidates.
• Reference verification, placed candidates on permanent and temporary assignments.
• Adhered to all state and federal employment laws while maintaining a high level of confidentiality.
06/2007-11/2010 PNC Bank Crest Hill, IL
Customer Service Representative
• Daily cash handling experience of $15,000- $40,000
• Daily customer interaction. Have maintained five-star customer service recognition in first quarter period.
• Processing of deposits, withdrawals, mortgage, credit card, HELOC and Sig Line payments.
• Actively cross sell products. Meet goals at 100%.
10/2004-03/2007 TCF National Bank Shorewood, IL
Traditional Branch Supervisor
• Vault security and balancing. Made sure vault met all monetary standards.
• Supervisory work of teller line. Made sure tellers met all aspects of teller line and guidelines of customer service.
• Weekly/monthly audits/weekly audits of all tellers’ drawers and balancing standards. Monthly audits of proper documents and monetary instruments of the branch.
• Operations
• Training of employees. Coached tellers on policy procedures and new computer systems.
• Staff scheduling
• Maintain monthly goals. Maintained top 10% of all district sales in 2006-2007.
• Actively cross sold products. Actively engaged in new and current customer relationships to satisfy all financial needs.
References: Available upon request
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