Project Manager Customer Service
Resume:
Shawn Michael Thomas May
Horseheads, NY 14845
(607) 731- 7270
Employment Objective:
To utilize my professional abilities and aptitude to obtain a full time position with supervisory/ managerial laboratory career advancement.
Education:
Civilian-
2000 – 2001 ROBERT PACKER HOSPITAL School of Medical Technology /
Clinical Laboratory Sciences. Sayre, PA.
1997 – 2001 SUNY College at Fredonia, B.S. in Medical Technology.
1995 – 1997 Corning Community College, A.S. in Math / Science.
Honors: Dean’s List Third Semester.
Military-
2003 Army Officer Basic Course – Fort Sam Houston, San Antonio, TX.
2005 Army Company Pre-Command Course – Fort Sam Houston, San Antonio, TX.
2010 Enrolled in Army Captain’s Career Course Phase 1 – Fort Sam Houston, San Antonio, TX.
2010 Modern Army Combatives Level 1 – FOB Salerno, Afghanistan.
Certification: ASCP Registry Certified, August 2001.
Clinical Laboratory Scientist NYS Certified, current since September 2006.
Security Clearance: Secret, current till September 2012.
Employment Experience:
2/07 – Present Contractor through Kelly Management Systems for Ortho Clinical Diagnostic (a Johnson and Johnson company).
Product Support Verification and Validation Technician
Assay Research and Development Lab Technician
• Primary responsibilities were to support testing activities concerning Product Support (Software/ Hardware) verification/validation of existing VITROS Systems. These systems include Clinical Chemistry, Immunodiagnostics, Donor Screening and Immunohematology analyzers.
• Secondary responsibilities were to support testing activities concerning Assay Research and Development on existing and new VITROS Systems.
• Operation of VITROS Systems in a laboratory environment (including preventative maintenance), follow QC protocols, and appropriate documentation.
• Operation of general laboratory equipment such as pipets, balances, centrifuges etc.
• Execution of Test Plans and Procedures under supervision of a Test Lead.
• Accurately recorded analyzer behavior and test results.
• Reported unexpected analyzer behavior/ test results as soon as they occurred.
• Preparation of data from testing and its analysis to Test Lead.
• Communicated findings to Test Lead/ Project Manager in weekly/ monthly meetings and input on subject matter was regularly taken.
• Attended special subject presentations put on by world-wide subject matter experts on issues of Pre-Eclampsia, HIV, PSA, etc.
11/02 – Present Captain, US Army Reserve, 865th Combat Support Hospital (CSH).
Clinical Laboratory Officer, from 11/ 2002 through 2/ 2009 and
11/ 2009 through the present.
• Served honorably on Active Duty in support of Operation Iraqi Freedom from May 2005 through June 2006 with the 344th CSH.
• Served honorably on Active Duty in support of Operation Enduring Freedom (OEF) in Afghanistan from April 2010 through June 2011 with the 344th CSH.
• Was awarded a Bronze Star Medal for service during OEF 2010 through 2011.
• Served as the Laboratory Manager for the unit.
• Procured vital instrumentation and managed projects for Hospital to support operational needs. Starting from initial research through final product delivery.
• Created and revised all Laboratory Standard Operating Procedures.
• Proficient in all facets of Microsoft Excel, Word, and Power Point for reports and presentations.
• Produced monthly and daily work schedules and training
for enlisted soldiers to follow.
• Completed all tasks handed down from higher ranking officers to include Full Bird Colonels and Two-star Generals.
• Served as next higher Manager on an inconsistent basis for periods as a short as a day up to as long as a month. This Major’s slot was in charge of seven different sections within the Hospital.
• Served as Laboratory representative on Hospital QA/QC committee, Blood usage committee, Special Projects committee, and Hospital Administration committee.
• Started QA/QC protocols in the laboratory.
• Performed other additional duties, as needed.
Company Commander, from 2/ 2009 through 11/ 2009.
• Commanded Bravo Company which supports Medical Missions world-wide and comprised of over 350 Soldiers.
• Responsible for training, operations, morale, health, welfare, and discipline of all assigned personnel.
• Developed and executed training and maintenance programs assuring operational readiness for wartime, contingency, and peacetime operations.
• Prioritized unit resources including time, money, equipment and facilities to accomplish assigned missions and necessary training.
• Responsible for the accountability and maintenance of over $3 million worth of instillation and organizational property.
8/01 – 1/07 Medical Technologist, Corning Hospital Laboratory.
• Performed duties as a generalist, to include chemistry, special chemistry, coagulation, hematology, immunology, serology, microbiology, and immunohematology in the laboratory.
• Performs various chemical, microscopic and bacteriological testing to obtain data for the use in effective diagnosis, treatment, and prevention of disease.
• Provided excellent troubleshooting, listening, and problem solving skills.
• Effectively transfer knowledge to LPN’s, MLT’s, and high school students in small group settings.
• Committed to superior customer service for internal and external customers.
• Perform and review quality controls on laboratory instrumentation.
• Accurately report patient results, including critical values, according to laboratory protocol using the LIS.
Instrument Experience:
Chemistry: Beckman LX20, Bayer ACS, Beckman Array 360, Vitros 750, Vitros 250, Vitros 350, Vitros ECI, Olympus 640e, Olympus 400e, Mini – Vidas Special Chemistry Analyzer, Piccolo Chemistry Analyzer, I –Stat hand-held Analyzer, Helena REP, Abbott IMX, Abbott TDX, and Abbott 248, 840 Blood gas machines.
Hematology: Bayer Advia, Futura 600, Bio-Merieux Coagamate MTX2, Clinitek Atlas, Celldyn 3500, Celldyn 1600, Hemochron Jr. Coagulation Analyzer, Beckman-Coulter Hematology Analyzers, and Paragon EP system.
Microbiology: Bactec systems, and Vitek systems.
Blood bank: Ortho Gel Technology systems.
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