secretarial

Location:

Little Rock, AR

Posted:

August 19, 2011

Contact this candidate

Resume:

Constance R. Matthews

***** ********* *****

Little Rock, AR 72209

501-***-****

*********.**********@*****.***

Objective

Obtain the position Office Receptionist with ABC Financial Services.

Education

Associate of Arts Degree in Business Administration, Phillips Community College of the University of Arkansas, Graduated May 15, 2009.

Bachelors of Science in Business with a Concentration in Management, University of Phoenix, May 2013.

Experience in:

Business Statistics

Computer Information Systems

Legal Environment of Business

Writing for the Workplace

Computer Operating System

Network Fundamentals

IT Project Tools

e-Commerce Technology

Relational Database

Network Analysis and Design

Knowledge of Security

Website Design

Skills

Great listener and able to follow directions

Quick learner able to grasp information quickly

Able to multi-task when given multiple assignments

Work well with others and have great customer service skills

Can lead and direct others in a supervisor role

Office Skills Include: PC, ten-key calculator, fax machine, copier, scanner, and multiple line telephone, Money Gram terminal, and Western Union terminal

Computer Software: MS Word, Excel, PowerPoint, Access, IT Projects, and Web Design

Employment

Secretary

JC’s Auto Shop, West Helena, AR 2009-2011

Provide great customer service. Process cash, credit, debit, and check transactions for merchandise, or services. Calls in orders for auto supplies and parts. Answer phone and set up appointments for customers for work to be done on vehicles. Files, faxes, and copies invoices and contracts. Open and closes office and make daily deposits. Uses office computer to type up, and file, invoices and contracts electronically. Ran errands for the office and shop.

Cashier/Customer Service Manager

Wal-Mart, West Helena and Little Rock, AR 2003-2009

Worked 35-40 hours per week while attending college. Provided great customer service. Processed cash, credit, debit, and check transactions for merchandise, or services. Held other positions within store Customers Service Desk Associate, Inventory Control Team, Layaway Associate, Electronics Associate, Shoe Department Associate, and Customer Service Manager.

As Customer Service Manager I supervised 10-15 cashiers. Made sure that cashiers had enough funds to work with during shifts. Had to assign cashiers breaks and lunches. Recommended different ways to be productive on the front end. Motivated cashiers to provide great customer service. Made assigned shift daily and/or nightly cash pulls. Enforced company policy, procedures, and rules. Coached associates if needed. Interviewed for potential new hires.

Cashier

AutoZone, West Helena, AR 2002

Provided great customer service. Processed cash, credit, debit, and check transactions for merchandise, or services. Delivered auto parts and merchandise to customers on account using company truck. Prepared nightly deposits. Cleaned and stocked store during assigned shift.

Secretary

AR Historic Building, Preservation, and Trade, Helena, AR 2001

Scheduled appointments and future projects. Typed contracts, business letters, and other documents. Faxed, copied, scanned, printed, and filed documents. Answered multiple line telephone. Ran errands using company truck.

References

Latoya Hardison-Woods

Medical Office Assistant

Cypert Ridge Family Practice Dr. Scott Hall MD

1009 Perry Street

Helena, AR 72342

870-***-****

Debra Gentry

Career Consultant

Career Pathway- Phillips Community College U of A

P.O. Box 785

Helena, AR 72342