Yvonne McCray

*** ***** ***** #**** *******, TX *7038

281-***-**** f381kt@r.postjobfree.com

SUMMARY

Customer Service Representative with more than 15 years of in depth knowledge and experience while committed to customer satisfaction and results. Background includes demonstrating a sense of urgency in a busy call center environment. Possess exceptional ability to build productive relationships, resolve complex issues and gain customer loyalty. Demonstrates outstanding problem solving with the ability to diffuse difficult customer situations with tact and ease.

PROFESSIONAL EXPERIENCE

1996 - 2010 Comcast (formerly Time Warner and TCI) Houston TX

Customer Service Representative

Receive high volume calls from potential customers seeking new service.

Successfully diffuse volatile situations resulting in customer satisfaction.

Assist customers who may have issues with home service or billing questions.

Schedule customers for changes in existing service.

1995 - 1996 National Marketing Shares Houston, TX

Telephone Service Representative

Assist customers on selecting new long distance calling plans for AT&T.

Cold call potential customers for long distance plans.

1993 - 1995 River Oaks Chrysler Houston TX

Administrative Assistant

Operated PBX telephone system.

Effectively handle customer service inquiries.

Obtain proper documentation for the new and pre-owned vehicles.

Maintain files for general correspondence and documents pertaining to vehicle inventory.

Successfully recovered 90% of insufficient funds by developing and initiating returned checks program.

EDUCATION

Booker T. Washington High School – Diploma Houston, Texas

COMPUTER SKILLS

Windows Applications

Microsoft Office--Word / Excel / Power Point

Internet Research