Manager Customer Service
Resume:
Denise Collins
Valparaiso, IN **383
**************@*****.***
Qualifications
Extensive knowledge of Eaglesoft, Easy Dental, Soft Dent
ADA, CPT and ICD 9 Coding
Medic and Medical Manager trained
Experience in resolving coding issues for insurance
Billing for Medicaid, Medicare and most major insurance companies
Knowledgeable in Microsoft Office, QuickBooks and Excel
Clear knowledge of HIPPA regulations
Strong written and verbal communication skills
Experience in marketing & strategies
Strong customer service skills and data entry
Able to turn a charted office to chartless
Enjoy moving around to different positions where needed.
Education
Medical Clerks and Computers Institute, Valparaiso, Indiana
Indiana University Northwest, Gary, Indiana (Associates Degree in Business)
Purdue University Northwest, Westville, Indiana (Attended for Biology Science Degree)
Certification
Certified Pharmacy Technician
Certified Medical Records Technician
OSHA
HIPPA
Ethics
CPR
Employment History
Loop Dental Care LLC, Chicago, IL
Office Manager/Assistant, 11/11 to current
A & A Dental, Merrillville, Indiana
Insurance Claims Specialist/ Receptionist/ Payment Adjustor, 8/11-1/12
Sharon Sikora D.D.S, Chicago, IL
Office Manager / Assistant, 06/10 to 1/11
Bewick Dental Group, Portage, Indiana
Office Manager, 12/08 – 03/10
A & A Dental, Merrillville, Indiana
Receptionist/Coder, 04/03 – 12/08
Bewick Dental Group, Portage, Indiana
Insurance Specialist, Treatment Coordinator, 8/01 – 04/03
Walgreens Pharmacy, Portage, Indiana
Certified Pharmacy Technician, 01/92 – 03/00
Professional Skills
Check patients in/out
Schedule appointments
Confirm appointments
Verify insurance and co-pays
Answer multiple phone lines
Authorizing insurance and pre-determinations
File charts/ transfer to chartless
Bill primary and secondary insurance companies
Knowledgeable in reading EOB’s- Dental and Medical
Charting Assistant to RDH
Assisting to Doctor
Sterilize equipment
Process films
Present treatment plans to patients
Follow up on existing treatment plans in progress per database
Working with patients in financial aspect to afford treatment plan phases
Trained in Zoom
Advertising, Templates for new office logos, Social Media Marketing
Manage end of day productivity and end of day deposits
Supervise account payables/receivables
Supervising staff members, disciplinary action, hiring, training
Payroll, worked directly with accountants
Order and pricing products
Developing relationships with Companies for validity of, long term use
Input prescriptions for filing and billing insurance companies
Fill prescriptions and give patient instructions
References Available upon Request
Contact this candidate