Customer Service Human Resources
Resume:
Michelle Cleveland
Spring Lake, MI 49456
****************@*****.***
Summary of Qualifications:
• 15+ years of staffing and recruiting experience
• Seasoned HR professional with business acumen
• Analytical, detail oriented and an effective problem solver
• Business partner/consultant
Haworth, Inc., Holland, MI
April 2000-June 2012
Corporate Recruiter
• Collaborated as a business partner with internal customers to resolve staffing needs.
• Researched, networked, interviewed and recommended applicants for every functional area within Haworth including; executive, field sales, international, marketing, information technology, human resources, manufacturing/production/supervisors, engineering, customer service and design.
• Negotiated price points, bonus and incentive programs, and relocation plans to attract and retain members.
• Designed and implemented process flow for applicant tracking system, relocation programs, interview guides, standard work and other hiring tools.
• Participated in lean manufacturing initiatives.
• Managed relationships with several partnerships including, Chally Assessments and Tools, Lakeshore Disability Network, Veterans Network and outside recruitment agencies.
• Conducted behavioral based interviews (DDI), managed all background checks and documented all necessary hiring steps.
• Trained and mentored junior recruiters.
• Responsible for ensuring corporate compliance, reporting and tracking all hiring measurements and employment statistics as defined by the OFCCP.
Meijer, Inc, Grand Rapids, MI
February 1998-April 2000
ITS Technical Corporate Recruiter
• Assisted in the creation of the Information Technology and Services (ITS) Recruiting Office.
• Defined, created and distributed all recruiting documentation and processes.
• Conducted training sessions for the ITS Leadership Team.
• Provided career counseling to all ITS employees and policy counseling to the ITS Leadership Team.
• Update all training and recruiting documentation.
Michelle Cleveland
Resume
Page 2
• Maintain and report recruiting statistics on a weekly and period end basis.
• Research, recruit, interview and recommend computer specialists.
• Coordinate and schedule interviews.
• Provide health benefit information to computer specialists.
• Perform pre-employment checks such as references and loss prevention.
• Negotiate and coordinate relocation, signing bonuses and travel accommodations.
• Coordinate advertisement placements, and compose job descriptions.
• Post jobs throughout the Internet and work with the web-master to maintain the Meijer Internet/Intranet site.
• Research and perform on campus interviewing sessions and technical fair interviews.
• Successfully met all non-recruiting project deadlines.
TEKSystems (An Aerotek Company), Grand Rapids, MI
February 1997-February 1998
Sr. Technical Recruiter
• Researched, recruited and interviewed computer specialists.
• Corresponded with references, hired individuals, and terminated employment.
• Managed accounts, negotiated billing, and oversaw security issues.
• Maintained client and customer confidentiality while delegating responsibility amongst co-workers to prioritize tasks.
• Conducted sales meetings with potential clients to generate new business.
• Responsible for managing time in a fast-paced environment.
• Nominated by peers to attend a highly honored national sales meeting.
EDUCATION:
Bachelor of Arts Degree 1996
Michigan State University, East Lansing, MI
CERTIFICATIONS:
Certificate of Achievement-Leadership Development (Meijer)
Certificate of Achievement-Board of Directors Award (Meijer)
AIRS Certified Recruiter
Certified in Behavioral Based Interviewing Techniques
Member of the West Michigan Relocation Council (past)
Lakeshore Human Resources Management Association (current member)
References Available Upon Request
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