Administrative Assistant
Resume:
Rita L. Pflager
Jamestown, OH 45335
SUMMARY
Assistant that is detailed oriented and organized with strong auditing and analyzation skills in records and light bookkeeping. Attended management training. Work well individually and in a team environment. Certified in Microsoft Word and Excel and very computer literate. Able to analyze and recommend improvement to processes. Have strong communication skills.
EXPERIENCE
ABX Air, Inc., Wilmington, Oh 1991-2009
A company that manages a fleet of aircraft that ships/sorts freight for a 3rd party vendor.
QA Records Auditor – (2005 – 2009)
• Responsible for auditing paperwork submitted to the Record’s Analyst from the mechanics making sure the mechanics and Record’s Analyst followed their processes and procedures.
• Audited the paperwork received from 3rd party vendors for gears and engines making sure the vendors followed the process and procedures set forth by the FAA and the company.
• Examine the processes and procedures of the company making sure they were compatible with the changing situations.
• Write and rewrite processes and procedures to keep the company in compliance with FAA regulations
• Researched the history of components and documented their life span to prove to our funders the value of our assets.
• Entered statistical data on an FAA website for tracking of signals used to fly into foreign countries
• Reviewed reports and corrected errors to keep the company in compliance with FAA regulation.
• Troubleshot tasks and computer entries that could not be completed to keep the computer tracking system accurate
• Maintained the area where engine retention paperwork was kept for ease in ability to access paperwork for future use.
• Examine previous owner paperwork and extract information needed for our company to put new acquisitions into service.
• Awarded Letter of Recommendation for ‘going above and beyond’ by helping another department when they were overwhelmed without letting my work fall behind.
Records Analyst – (1996-2003)
• Responsible for the processing of paperwork submitted by the mechanics to be sure the mechanics signed the paperwork and followed their procedures.
• Process all changes in the computer to keep the computer tracking system current
• Enter flight and maintenance information into the system to keep the computer tracking system current. This information was used by other departments in the company.
• File paperwork upon completion in the appropriate area for later retrieval
• Pull and track paperwork requested by other departments for research
• Maintain the area where aircraft retention paperwork was kept for later retrieval
• Building of gears and engine files to organize paperwork to show value of our assets to our funders
Data Specialist – (1991 – 1996)
• Responsible for the entry of flight and maintenance information into the system for use by other departments
• Responsible for the pulling and tracking of paperwork requested by other departments for research
• Reviewed reports and made sure they were correct with the information that was printed for accuracy in the computer tracking system
Oster Temporary Agency 1990-1991
Temporary Staffing Agency
• Data entry used for tracking of recalled product
Xenia Foundry 1989-1990
Manufacturer of iron products
• Greeted customers to announce to the president or financial officer
• Answered phones and directed calls to appropriate
• Sorted mail to deliver to appropriate receiver
• Assisted Financial director with light bookkeeping
Able Temps 1988-1989
Temporary Staffiing Agency
• Worked for Xenia Foundry – I was requested by the receptionist/bookkeeper that was leaving
Barnett 1987-1988
Commercial Banking
• Audited loan paperwork for completion to be sure the loan officer signed all paperwork and followed all procedures
• Maintained loan files for accuracy and later research
• Notary for signing off car titles to complete loan transactions that were paid off
Xenia YMCA 1986-1987
Community Christian Organization
• Assisted Financial officer in reconciling checkbooks, completing payroll and auditing direct withdrawls from customer accounts and created bank deposits.
EDUCATION
Miami-Jacobs Jr. Business College – Associates Degree in Business, Majoring in Accounting, 1987
Certified in Microsoft Word and Excel
Topflight Leadership Management Training
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