Experienced Educator

Rachel Santiago

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*** ******** **** ****, *.O. Box 534

Sugar Loaf, NY 10981

Home 845-***-****

Cell 845-***-****

********@*****.***

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Career Objective

A hardworking and personable individual looking to improve my knowledge base and my skills in business and apply that experience to my career goals and educational aspirations.

Experience

Provident Bank, Montebello, N.Y.

Customer Care Representative, 2007-2008

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.

• Contributes to team effort by accomplishing related results as needed.

Kindercare, Suffern, N.Y.

Teacher, 2005 - 2007

• Teaching 18 children their alphabet, numbers, phonics, feelings, table manors, math, science, art, music, health, body, social skills, and communication skills

• Shaping creative lesson plans every two weeks, relating to the theme, including books, art projects, drama, and hands on activities

• Reading books to enhance the children's knowledge of literature, and vocabulary

• Performing enrichment art projects according to the lessons that are being taught each week

• Participating in parent conferences along with daily reports on children's behaviors

• Evaluating and monitoring student's performance

• Participating in staff development activities and professional training as mandated by the school

• Implementing recommendations given by Speech Therapists, School Psychologist, and Occupational Therapist while under the supervision of the director

Pearle Express, Paramus, N.J.

Sales associate/Customer Service Representative, 2006 - 2007

• Responsible for reception area/front desk

• Process insurance forms for billing

• Answering telephones, scheduling appointments, and filing

• Daily communication with insurance companies to confirm patient coverage

• Placing orders for prescription glasses/ contacts

• Data entry of patient information into our database (Microsoft Word/Excel)

Club Aspire Daycare Center, Sugar Loaf, N.Y.

Assistant Teacher, 2002 - 2005

• Teaching eleven children the alphabet, numbers, phonics, feelings, table manors, math, science, art, music, health, body, social skills, and communication skills

• Shaping creative lesson plans every week, relating to the letter of the week, including books, art projects, drama, and hands on activities

• Reading books to enhance the children's knowledge of literature, and vocabulary

• Performing enrichment art projects according to the lessons that are being taught each week

• Participating in parent conferences along with daily reports on children's behaviors

Club Aspire Day Habilitation Center, Sugar Loaf, N.Y.

Head Teacher, 2002 - 2005

• Teaching four children diagnosed with Autism and other learning disabilities

• Working one on one with students when needed

• Formulating daily schedule that ensures the highest level of education is provided

• Evaluating and monitoring student's performance

• Facilitating children with school work after school, while reinforcing and re-teaching some material

• Encouraging students to participate in after school activities

• Implementing goals such as toileting, communication skills, socialization skills, proper hygiene skills, and daily life skills for each child

• Participating in staff development activities and professional training as mandated by the school

• Implementing recommendations given by Speech Therapists, School Psychologist, and Occupational Therapist while under the supervision of the director

• Supervising teacher's assistant, and delegates plans for the activities run throughout the day

Education

A.A., Humanities and Social Science, 2006

Rockland Community College, Suffern, N.Y.

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