Customer Service Data Entry
Resume:
Lorrie Mitchell
Garland, Texas *5044
**************@*****.***
SUMMARY
A customer service oriented individual with proven effectiveness in establishing excellent relationships between internal and external customers. An energetic and dependable professional with the ability to handle multiple tasks at one time in an organized and professional manner. Excellent communication, computer, data entry and organizational skills with a positive attitude.
EXPERIENCE
SYMPHONY SERVICES. DALLAS, TX (3/2011 – PRESENT)
INVOICE ANALYST
Responsible to process client telecommunication invoices, including follow-up on past due invoices, spread-sheet/report analysis and maintaining carrier inventory.
COUNSELING INSTITUTE OF TEXAS, INC. GARLAND, TX (9/2010 – PRESENT)
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/INTAKER- (Part-Time Position)
Responsible to meet and greet all clients, schedule therapist sessions, answer the phone and take accurate messages, create and complete client folders, obtain intake information for possible new clients and address any other administrative duties as assigned.
BATH & BODY WORKS – PLANO, TX (9/2000-Present)
ASSOCIATE & SALES LEADER – (Part- Time Position)
As Associate, responsible for sales, register and replenishing. As Sales Leader, was responsible for the opening and closing of the store, the maintaining, and achieving of store sales goals, inspiring the sales team with a positive attitude, educating new hires on store processes, new product rollout and selling strategies.
AVNET INC. – RICHARDSON, TX (1979-2009)
REGISTRATION DESIGN WIN SPECIALIST (2000-2009)
Managed Design Win Registration Lotus Notes Data Base for Avnet sales locations in Dallas, Tulsa, Austin and Houston. Supported each location’s Account Managers regarding submittal, maintenance, and data entry, file, retention, approval and design, program was generated to track Gross Profit Dollars for Avnet. Interacted daily with Account Managers, Inside Sales, Reps, Suppliers and on Web Sites, which consisted of over 35 sites.
SENIOR HUMAN RESOURCES REPRESENTATIVE – (1995-1999)
Responsible for the administration of employee benefit programs for 350 Dallas area employees and 1200 regional employees. Responsible for all employee activities including record keeping and data entry, Company activities including Holiday parties and picnics, Onsite Employee Activities, and other Human Resource responsibilities as assigned.
HUMAN RESOURCES REPRESENTATIVE (1989-1995)
Responsible for safety, ergonomics training, workers compensation and recruitment. This required me to maintain detailed records of all employees to ensure proper documentation. Skills used included file generation, data entry and strong organization and people skills.
DIRECTOR OF HUMAN RESOURCES ADMINISTRATIVE ASSISTANT (1986- 1989)
Responsible for all administrative duties to support Director of Human Resources, including data entry, filing, scanning of documents and general support.
TRAINING COORDINATOR (1984-1986)
Responsible for Company wide distribution of training materials, including documentation, educational videos and company produced video productions.
MANAGER OF DATA ENTRY (1982-1984)
Supervised 16 employees responsible for data entry of all sales orders, purchased orders, inventory assets, account receivables, file maintenance and switchboard.
DATA ENTRY CLERK/LEAD (1980-1982)
Responsible for data entry of sales orders, purchase orders and accounts receivables, heavy data entry and customer service skills. Balanced multiple tasks continuously.
MATERIAL EXPEDITOR (1979-1980)
Responsible for expediting shipments, delivering excellent customer service, data entry and handling, multiple tasks to support the Material Management Department.
EDUCATION
BA - Sociology/Psychology
North Texas State University, Denton, TX, 1980
Wilkes College, Wilkes-Barre, PA
TECHNICAL / COMPUTER SKILLS
Lotus Notes
Microsoft Office
EMS
Excel
AFFLIATIONS
Kiwanis Club of Garland
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