Customer Service Human Resources

SHARON JEFFERS-HATFIELD

**** ********** **** ******, ** 30084 Phone: 770-***-**** e-mail: **************@***.***

Seeking position in…

PROJECT MANAGEMENT

Oncology Data Management / Clinical Data Specialist / Cancer Tumor Registry

Health Information Management / Employee Training / Quality Control / Human Resources

Coding Consultant and Auditor / Troubleshooting / Database Maintenance

“Proactive Leader and Problem Solver”

Over fifteen years experience in senior and clinical management positions. Expertise in research and development, health information management and tumor registry optimizing a company’s organizational infrastructure

processes, measurement systems and goals to optimize results.

AREAS OF EXPERTISE

Strategic Planning, Leadership Skills

Marketing and Business Development

Human Resources and Team Building

Team Building, Motivation, and Performance

Product, Performance, Market Optimization

Value-Added Products and Customer Service

KEY CAREER ACCOMPLISHMENTS

LEADERSHIP & SENIOR MANAGEMENT

Worked with R/D and data analysis reporting staff to design and implement monitoring, verification and special reporting projects.

Analyzed and abstract cancer related information from patients' medical record via keying the information into the abstract system.

Compiled statistical reports within the designated timeframe.

Performed performance improvement functions through data collection and documentation review.

QUALIFICATIONS

Trained and supervised a medical records department (up to 10 employees) patient follow-up, transcription and medical records/customer service staff.

Recognized for exceptional ability to develop management strategies and training procedures. Effectively motivates others in the achievement of organizational and individual goals.

Advanced knowledge of medical records, anatomy and physiology and other cancer disease process, as well as pharmacology.

CAREER HISTORY

Data Specialist Georgia Cancer Specialists (Atlanta, GA) 2010-2011

Oncology Data Manager Radiotherapy Clinics of Georgia (Atlanta, GA) 2007-2010

pRc Follow-Up Team Leader Radiotherapy Clinics of Georgia (Atlanta, GA) 2002-2007

Medical Records Supervisor Radiotherapy Clinics of Georgia (Atlanta, GA) 2001-2002

Records Management Specialist III US Environment Protection Agency (Atlanta, GA) 2000-2001

Sr. Research Project Coordinator Emory University, Winship Cancer Institute (Atlanta, GA) 1999-2000

State Quality Control Editor Georgia Center for Cancer Statistics (Atlanta, GA) 1994-1998

EDUCATION

Grand Canyon University - MBA with an emphasis on Health System Management - 2011

Norfolk State University - Bachelor of Science, Medical Records Administration - 1992

Certified Tumor Registrar

Certified Coding Associate

HIPAA training completion

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