HR Manager
Resume:
Nathalie Williams
*** ***** **** **** *** ** Albany GA 31705
************@***.***
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HUMAN RESOURCES
• Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.
• Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies, job descriptions and management reports.
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HR SKILLS
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• HR Department Startup
• Employment Law
• FMLA/ADA/EEO/WC
• Mediation & Advocacy
• HR Policies & Procedures • Staff Recruitment & Retention
• Employee Relations
• Alternative Dispute Resolution (ADR)
• Benefits Administration
• HR Program/Project Management • Orientation & On-Boarding
• HRIS Technologies
• Training & Development
• Performance Management
• Organizational Development
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PROFESSIONAL EXPERIENCE
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CINNABON -- Atlanta, GA
Junior Human Resource Manager, 2002-2005
Guided the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.
Key Results:
• Played a key role in ensuring the successful launch of franchises. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.
• Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.
• Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.
• Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.
• Collaborated with senior management to write employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
• Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.
• Revised job descriptions across all levels and 50+ categories. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.
Pilot travel centers (Subway)
Administrative Assistant, 2005-2010
HR Assistant, 2010-2011
Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees, coordinated health fairs to promote employee wellness and performed exit interviews.
Key Results:
• Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.
• Co-developed company's first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.
• Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.
• Reworked new-hire orientation program to include HR information and company resources.
• Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month.
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EDUCATION
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Associate Degree in Human Resource Management
(Ashworth College)
Activities: Worked concurrently during college as a Administrative Assistant in the HR department for Heineken Brewery.
Currently enrolled at Baker College Online. Pursuing a Bachelors degree in HR with a minor in Marketing.
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OF NOTE
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Professional Development:
• Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security.
Computer Skills:
• HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP)
• MS Office (Word, Excel, PowerPoint, Access, Outlook)
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