Top SalesPro with 14 years of success, regardless of the industry

ROGER HOLMES

*******@*****.***

OBJECTIVE: To be where I can make a difference as a key account manager, trainer/mentor, or sales rep, preferably with a highly reputable company where advancement and earnings are linked to performance.

Driven, self-motivated SalesPro with 14 years of solid consultative B2B capital sales experience

Proven ability to grow, manage, and retain key accounts

Solid track record in solution-based sales, regardless of the industry

Reputation for winning trust and being a reliable resource to clients

Exceptional presentation skills

Uniquely talented at building rapport and developing customer loyalty/repeat business

64% ACR (average closing ratio) ..more than twice the national average

Strong creative, analytical, and problem-solving ability

Strategic, tactical planning and execution skills

Personable, articulate, and professional...with a warm demeanor

Accustomed to working independently, with a high degree of accountability

Management experience ________________________________________________________________

QUALIFICATIONS and EXPERTISE

June 2005 – January 2010 Guardian Security Systems, Inc.

Senior Account Manager _________________________________________________________________

Commercial/Residential security and fire alarm system sales. Analyzed client needs and made appropriate recommendations, based on a thorough evaluation of existing equipment and/or code requirements. Prepared detailed proposals, installation and maintenance contracts. Demonstrated critical thinking in providing clear direction, tailored toward each unique application. Used sound reasoning and problem-solving skills in helping customers arrive at the best capital purchase decision for protection of corporate buildings or homes. Provided ongoing support to clients, with regular consultations to address their concerns. Salvaged numerous accounts previously languishing or nearing cancellation. Developed creative marketing strategies to increase sales volume and net profit. Trained new sales reps in all phases of security and/or fire alarm system sales process. Conducted training sessions for familiarization of new equipment. Continually refined my own skills by means of targeted sales seminars, sponsored by both Guardian and GE Corporate.

July 1999 – September 2004 All Climate Heating & Air Conditioning

Senior Account Manager - HVAC _______________________________________

Sales consultant for premier HVAC company serving greater Seattle. Averaged over $96,000/month in gross sales the first 90 days on the job with no prior experience in this industry. Continued to meet and exceed company sales objectives and raise personal sales goals over the next five years. Generated over $100,000 in sales at least four months of each year and set company sales record in April 2003. Demonstrated proficiency in building trusted relationships with top level clients (such as Microsoft, Boeing, Verizon, Paccar), resulting in strong loyalties and extensive referral business. Exercised keen insight in determining long-term solutions, leading clients to the most appropriate capital purchase. Enabled clients to understand the full benefit and best use of installed systems. Worked closely with management to refine sales growth strategies, increase revenue and expand company presence in greater Puget Sound. Helped streamline internal office procedures to increase communication and minimize installation and scheduling problems. Trained new sales reps. Continued to advance personal sales skills each year by means of targeted regional and national sales seminars.

January 1996 – June 1999 Espresso Equipment Distributors, Inc.

Director, Sales & Marketing

Directed all sales and marketing operations for restaurant equipment distributorship. Served as industry consultant to business owners throughout Alaska and the Pacific Northwest. Provided specialized instruction, recommendations and guidance to help business owners increase their customer base. Kept customers apprised of industry trends, useful innovations, effective marketing techniques and concepts for increasing profitability. Direct oversight of all accounts throughout Alaska. Represented company at national trade shows.

December 1992 – December 1995 Garness Industrial, Inc.

Senior Account Manager

Sales of industrial water treatment equipment and related chemicals in support of oilfield, mining, and healthcare industries. Worked closely with C-level decision makers and engineering groups, making appropriate recommendations for capital purchases based on specific project applications. Responsible for explaining suitability of recommended products for each individual account. Established solid B2B relationships with distributors and manufacturers, resulting in greater trust and strong repeat sales. Prepared comprehensive proposals. Demonstrated efficiency in expediting high-priority shipments worldwide.

August 1991 – November1992 Providence Health System/Extended Care

Purchasing Agent/Buyer

Purchased medical and diagnostic equipment, along with other medical supplies required for day-to-day operation of major long-term healthcare center. Worked closely with management and medical teams to coordinate adequate flow of materials to all wings of 225-bed facility. Demonstrated resourcefulness in acquiring required medical equipment in time-critical situations. Met with distributors, manufacturer reps and vendors to evaluate quality and suitability of materials. Developed new and effective supplier rating system. Controlled inventory levels and coordinated expediting.

January 1985 – July 1991 Dahlberg Electronics, Inc. dba/Miracle–Ear

Senior Account Rep/Medical Device Sales

Medical device sales for audiology equipment manufacturer. Received nine awards for outstanding achievement in sales productivity. Conducted appointments in medical clinics throughout Alaska, working closely with physicians and other medical personnel. Demonstrated expertise in influencing key customers toward purchase decisions appropriate to specific needs. Position required comprehensive knowledge of technically advanced digital hearing instruments along with the ability to connect with diverse personalities. Familiarized patients with function, benefits, and expectations associated with each product. Responsible for supervision of Anchorage office, including hiring and training of new sales reps.

EDUCATION

BA/Education – Colorado State University - 1976

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West High School – Anchorage, AK 1970

ACCOMPLISHMENTS & AWARDS

Member, National Association of Medical Sales Representatives

Registered Medical Sales Rep – RMSR Certification # 74182010

Received awards for Excellence In Sales for the years 2007, 2008, and 2009

Received additional ‘Shining Star Award ’ in 2009, recognizing the salesperson who "most exemplifies integrity, honor, loyalty and respect, when interacting with customers and co-workers."

1999-2005 – Taught weekly course in Public Speaking and Effective Communication Skills for 60 to 80 students per class. Program curriculum focused on areas such as expressing oneself with conviction, clarifying practical value, fluency, proper use of questions, and 45 other aspects of effective communication.

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